Selling gift cards / certificates online is a great way to increase sales, especially during the holiday season. But don’t forget that you can benefit from selling gift cards and certificates throughout the year. Advertise your gift cards to previous customers – they already know you offer a great service, so it is a convenient way for them to offer a personal experience.
Just in time for the holidays, we are pleased to announce two beautiful new themes for the WebReserv Booking Calendar. Whether you use the WebReserv Booking System for your Bed & Breakfast, Tour Bookings or Rental Activities, you can use the new themes to get your customers in the holiday spirit. The snowflake themes look stunning on websites and smartphones alike.
We have added support for automatic adjustment of the Booking Calendar height. By using automatic height adjustment, you will eliminate empty spaces below the Booking Calendar as well as the scroll bar on the right side of the Booking Calendar.
As an added benefit, the Booking Calendar will automatically scroll to the top whenever the customer clicks to a new page, thereby making it easy for the customer to see what to do next and how to complete the booking without excessive scrolling.
This feature uses the latest HTML5 standards. Please note that it may not work correctly with older browsers, and it cannot be used with pop-up windows such as PayPal payments. We expect that browsers eventually will support this, but it may be months or even years before the majority of all browsers will support this feature. If you accept PayPal payments, we do not recommend that you use this feature. Read the rest of this entry »
As a business, keeping in touch with your customers is a great way to get repeat business year after year. Sending emails about special offers or newsletters by email or regular mail are wonderful ways to let your customers know about what is going on with your business. This is great if you are a seasonal business, such as a vacation rental, tour business, or watersports rental, to communicate with customers as your season is ending or during the off season. You can easily extract your customer’s contact information in the WebReserv System by running a Customer Report.
Creating the report to use for an email marketing campaign can be completed in a few easy steps.
1. Gather the data and select the options
Go to Frontdesk – Reports. Choose Customer Report from the list. On this page, you have different options for the report.
We are excited to announce several new features to the WebReserv Booking Calendar and Booking System.
The new features applies to all types of businesses, so whether you are using WebReserv as your Bed & Breakfast Booking System, Vacation Rental Booking System or for rentals and tours, we’re sure you’ll enjoy these features.
Faster load times
We have implemented a new Reservation Management System that significantly improves load time for both the Booking Calendar and the Administration system.
Add payment at time of reservation
With the latest update you are now able to register a payment immediately at the time of reservation. To register the payment, just select the appropriate payment type under Payments and enter the payment amount. You can even add check numbers, voucher numbers and other references.
We are excited to announce the following new features and improvements to the WebReserv Booking System and the new Booking Calendar.
The Booking Calendar now supports a product filter. The product filter makes it possible to show the booking calendar with a subset of your rentals/tours/products. This is useful if you want to create separate pages on your website for different product categories, i.e. have all room rentals on one page and all your kayak or bike rentals on a different page.
At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.
Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 5th mistake.
Not Realising That Customers Having Money in Their Pockets To Spend, That They Could Be Spending With You!
There is an old saying that a customer is a customer is a customer, to me this opened up the prospect of actually taking additional money from my B & B clients for non B & B goods and services.
I literally jumped in the air when I got this one, as it had never really occurred to me before and it fitted so well with my new found ‘how can I give customer value at an even higher level’? Read the rest of this entry »