During the last years we’ve been helping many businesses to face their bookings and payments problematic. If your business wants to start receiving online payments, first of all, we would like to tell you “This is the right decision” and we are saying that mostly because we know, that having the client paying online, will avoid no-shows and can make your life a lot simpler. In other words, it’s the ultimate step to automate your reservation process.
Since you’re considering receiving online payments, you may be sinking in an ocean of doubts. Don’t panic, it’s normal, you may be discovering terms like payment gateways, merchant accounts, acquirers, API and many other words you never heard about in the past.
If you want to keep things simple, this is our one recommendation: Use Paypal. If you want to know why Paypal is a great solution for you as for your customers, keep reading.
Want to make the most of your WebReserv booking system? Check out 3 amazing features and try them for FREE with a GOLD account trial.
The Gold account is the most advanced account in WebReserv. It unlocks all options and features of the system and allows you to make the most of the system. Let us present you 3 features of the GOLD account that really can take your business to another level.
1. Email customization: Convert your emails into a marketing weapon
When a customer makes a reservation through the booking system, WebReserv automatically sends him a confirmation email. This is a great feature because it gives your customers instant notification, all the details of their reservation and the assurance that they have successfully made the booking. But, can you do more? Can you improve the customers experience even further? The answer is yes, Read the rest of this entry »
2016 is upon us. As the year comes to a close, now is a great time to make sure your booking system is updated, and ready to manage reservations for the next year. You certainly want to avoid any issues that may arise, so we outlined a small checklist with a few key things you need to review to make sure you have a green light for the upcoming year.
1. Update your rates
The online booking system will only allow customers to make a reservation if it can find valid rates for the season. If your rates aren’t updated, the booking calendar will show grey, and your products will be unavailable for booking. Read the rest of this entry »
When a customer makes a reservation through the booking system, WebReserv automatically sends him an email. This is a great feature because it gives your customers instant notification, all the details of their reservation, and the assurance that they have successfully made the booking. Does that mean you are through with all communication between you and your customer? Of course not. There are still details and information that you would like to relay to your customers before arrival and even after they check out. Today we will talk about how WebReserv can help you keep your customer informed on every detail from A to Z with the Pre and Post Visit Email. Read the rest of this entry »
What I am about to share is probably not what you are expecting. How do I know? Good question. I will tell you.
Creating a consistent stream of ideal guests is easy once you’ve got the 5 elements in place. But before I reveal what these 5 elements are, I will first tell you what they are not:
- Discounting your prices
- Listing with a gazillion free sites
- Listing with online travel agents, and letting them do the marketing for you. Plus paying their commissions for the privilege.
- Taking anybody and everybody no matter what they want
- Competing on price with other B&Bs in your area
- Mess around on social media talking about you
Things are going well for businesses in the tourism industry. Businesses are reporting record revenue numbers as people are traveling more. Why? One big reason is due to many of the travel sites, such as Booking.com, TripAdvisor, and Expedia, are making it easy for people to find and book what they want. You can find a place to stay or various activities and tours in the destination you are traveling to. On one hand, these sites are beneficial for both the customer and the business to ‘find’ each other, but on the other hand, it doesn’t come cheap to the business as it has to pay commission to these big travel sites for any bookings received through their portal. This is why, smart businesses in the lodging or tour industry will always be looking for way to get more traffic and bookings on their own through their website.
It is not an easy thing to compete with those billion dollars companies, and ignoring them may not be the best strategy either. These travel sites can certainly help your sales, but it is also essential for your businesses to maintain a certain independence in order to reduce risks, be in control, and make more money with each reservation. You may have a very professional website, but if it is lying dormant out there on the web you will not make it on your own. Spread your voice, reach out to the world, and take back control with the following tips.
You have a well designed website, but you are not getting the bookings that you expect. You realize that there is something that needs to be done to change that, but aren’t sure what to do. There are many things you can do to increase your conversion rate. We will discuss 13 tips below.
1. Measure your results
How can you make the right decision if you don’t know where you’re failing?
The very first step is to track your conversions. To do so, you can use Google Analytics. It is a free service, and will give you important data about people who view your website. Where are they coming from? When are they leaving the page? How many convert? How many bounce? To get started with it, see the Google Analytics training here.