booking

6 Tips to Make Your Webpage More Valuable

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Turn your webpage into the gold egg

A company’s webpage is a reflection of the business itself.  That is most certainly what a customer may think since it is often his/her first introduction to a business. With this in mind, creating an excellent website is vital to the success of your business.  Before you consider design and marketing, you will first want to make sure your site provides visitors the right information at the right time.  If you are just getting started with your website or are updating an existing one, here are a few important tips you need to follow to create a valuable webpage.

Tip 1: Make it simple

When it comes to designing your website, the old adage KISS is good advice: “Keep It Simple, Sweetie”. Here is why:

For your visitors understanding

You don’t want your customers to leave your webpage because they can’t find what they are looking for. Think about what information is important for someone to buy your service or product, and organize this information in an easy structure, such as a simple main menu. Make sure the important information is available from the main page and that it is not necessary to scroll down to access it.  Also, do not overload the page with unrelated information. Read the rest of this entry »

5 BIG Mistakes B&B Owners Make And How To Avoid Them – Part 5

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At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 5th mistake.

Not Realising That Customers Having Money in Their Pockets To Spend, That They Could Be Spending With You!

There is an old saying that a customer is a customer is a customer, to me this opened up the prospect of actually taking additional money from my B & B clients for non B & B goods and services.

I literally jumped in the air when I got this one, as it had never really occurred to me before and it fitted so well with my new found ‘how can I give customer value at an even higher level’? Read the rest of this entry »

5 BIG Mistakes B&B Owners Make And How To Avoid Them – Part 4

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At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 4th mistake.

 

Having NO CLUE about the Life-Time Value of a Customer

How many customers are you looking for? I know that might sound like an odd question but do you know that in marketing terms it’s massively easier to get someone to buy something from you that has bought from you before?

Now this is not me sharing this, I learned it in my long lonely nights learning about marketing and if you think about it, it is obvious. Here’s how it works, it’s called – Read the rest of this entry »

5 BIG Mistakes B&B Owners Make And How To Avoid Them – Part 3

Posted on Updated on

At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 3rd mistake.

“Who do you want to serve?

When helping B&B owners who want to make more money and have more fun, the first thing we look at is who they really want to welcome to their homes, and this is often a sticky subject.

Question:  Who is your ideal guest?

Answer:  Everyone

The problem when we try to be all things to all people is that we then become no-one to everyone.  We scatter our energy and focus and end up not really making anyone happy, including ourselves.  We become another ordinary, forgettable B&B experience and that doesn’t build our businesses, nor does it serve our guests. Read the rest of this entry »

Why WebReserv is a great booking system for small hotels and hostals?

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For the lodging industry, the ability to handle their bookings online has been a great way to save time and increase revenue.  For the customer, booking online is safe and easy to do.  Small and medium businesses in the lodging industry know the importance of having an online booking system available to their customers. The issue, however, is that many of existing booking systems out there on the market are expensive and require the business to have technical knowledge to set it up. It is just not feasible for a small hotel or hostel to put in the investment for one of these systems and hire an IT professional to set it up. Most times, smaller hotels and hostels are run by a few people and do not have the resources to put into a complicated booking system.

For these reasons, WebReserv has been the much needed solution for these types of businesses to manage their online bookings.  Small and medium businesses choose WebReserv for its affordability and ease of use.  The system is designed to manage your bookings right from your own website.  Not only that, the process is seamless for the customer, which keeps them coming back year after year.

We talked to Adam Gudofsky, owner of the hostel Banti Tarifa in Spain, and asked him to explain why WebReserv is a great booking system for his business.

What was your main concern about buying WebReserv? 

I didn´t really have any concerns over the system itself. It was more a general concern of using an online reservation system for a small hostal.

What did you find as a result of buying WebReserv?

Within the first week of using the system I was already impressed! I was receiving reservations at times I would not normally be able to.  As Banti is a small place with only 6 rooms, the hours of our reception were limited to 09-13h and 17-20h.  Using WebReserv has given me the chance to take reservations 24 hours a day, 7 days a week.  I have also been able to save around 20% of phone bills.  We used to call clients back who left messages, many of which would be international calls. Our voicemail states our opening hours and also refers clients to our website to make their reservation.  The amount of voicemails we receive has gone done dramatically.

What specific feature did you like most about WebReserv? 

For me the best feature of WebReserv is its customer care.  Since day one I have always been well taken care of.  For those of us who are not computer savvy, on online reservation system can seem, at first, to be very complicated to set up.  This was not the case with WebReserv. I was provided with all the support I needed at no extra charge.  Until this day I continue to receive outstanding support.

What would be three other benefits about WebReserv? 

1.) Less time spent on the phone

2.) A very useful way to establish a database of clients who have made previous reservations.

3.)  Simply everything has become more efficient both from a business and client perspective.

Do you think WebReserv is an adequate tool for businesses of your industry? Why? 

For my industry WebReserv is not an adequate tool, its essential!

 

Get your free WebReserv account: WebReserv official website

More information about Banti Tarifa: Banti Tarifa

How to set up a booking system for vacation rentals.

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This guide describes how to set up the WebReserv Booking System for Vacation Rentals. The guide can also be used for property managers to set up a booking system for multiple vacation rentals.

http://www.webreserv.com/download/how-to-set-up-your-vacation-rental-booking-system.pdf

Selling gift cards for your tours and rentals

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The WebReserv booking system now includes the ability to sell gift cards. Gift cards can be of any value, such as $25, $50, $75, $200 or whatever amount you would like to sell.

You can create unique gift certificate templates or use the built-in gift certificate templates such as the holiday-themed template shown below.

For more information on how to set up gift cards in your booking system, go to http://www.webreserv.com/resources/na/help/admin/giftcard_overview.htm