During the last years we’ve been helping many businesses to face their bookings and payments problematic. If your business wants to start receiving online payments, first of all, we would like to tell you “This is the right decision” and we are saying that mostly because we know, that having the client paying online, will avoid no-shows and can make your life a lot simpler. In other words, it’s the ultimate step to automate your reservation process.
Since you’re considering receiving online payments, you may be sinking in an ocean of doubts. Don’t panic, it’s normal, you may be discovering terms like payment gateways, merchant accounts, acquirers, API and many other words you never heard about in the past.
If you want to keep things simple, this is our one recommendation: Use Paypal. If you want to know why Paypal is a great solution for you as for your customers, keep reading.
We are pleased to release a new and improved way to add booking or processing fees to your reservations. If you charge a booking or processing fee on reservations for your bed & breakfast rooms, vacation rentals, or tours, then adding this fee in WebReserv just got easier.
Since we know that every business structure is unique, you have several options for calculating the booking or processing fees to reservations. This gives you flexibility depending on your type of room, rental, or tour. See options below.
To add the fee, go to Setup – Business Information – Payments in your WebReserv account. On this page, you will see the new section for Booking Fees:
We are excited to announce several new features to the WebReserv Booking Calendar and Booking System.
The new features applies to all types of businesses, so whether you are using WebReserv as your Bed & Breakfast Booking System, Vacation Rental Booking System or for rentals and tours, we’re sure you’ll enjoy these features.
Faster load times
We have implemented a new Reservation Management System that significantly improves load time for both the Booking Calendar and the Administration system.
Add payment at time of reservation
With the latest update you are now able to register a payment immediately at the time of reservation. To register the payment, just select the appropriate payment type under Payments and enter the payment amount. You can even add check numbers, voucher numbers and other references.
The WebReserv Gold version now allows you to swipe credit cards directly into the reservation form and the virtual terminal form.
To use the credit card swipe, you need a compatible credit card reader that can emulate keyboard strokes. It’s easy to test if a credit card reader is using keyboard emulation: open textpad, wordpad or another wordprocessing program and swipe a card. A long line of text and numbers should immediately show up in the wordprocessing program.
How to use a credit card reader with WebReserv.
1. Position the cursor in the card number field (either on the reservation screen or the virtual terminal screen). Read the rest of this entry »
The WebReserv booking system now supports staggered payments. This allows you to require a deposit at the time of reservation and an additional amount prior to arrival. In order to use this feature, you need to be set up for automatic payment processing using one of the recommend merchant account providers.
To configure your product(s) for staggered payments, go to Setup – Products & Reservation Rules – Product – Tax/Deposit. Select Custom/Staggered as the deposit type and enter the payment amounts or percentages.
Once you have activated staggered payments, the system will automatically charge the customer card the specified number of days in advance if the reservation is confirmed. The system will not charge automatically if the reservation is pending or cancelled.
The WebReserv booking system now receives IPN (Payment Notifications) from PayPal. This makes it easier to keep track of reservations that have been paid and reservations that have not been paid.
When a PayPal reservation is made, it will be marked with the status Awaiting Payment.
This status indicates that the system has not yet received a payment notification from PayPal. As soon as the payment notification is received, the status will automatically changed to Pending or Confirmed, depending on the setup.
It can happen that a customer does not complete the payment process with PayPal. The WebReserv booking system will automatically cancel the reservation after the expiration time. The default expiration time is 15 minutes after the reservation as made. You can adjust the expiration time or turn off the automatic expiration under Setup – Business Information – Payments.
Note that PayPal may send a Pending payment notification. A pending payment notification indicates that the payment is pending, but not yet completed. The WebReserv booking system will treat a pending payment notification as if a payment was received, i.e. the reservation status will change to Pending or Confirmed.