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WebReserv & GDPR

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In order to remain compliant with the upcoming General Data Protection Regulation (GDPR), WebReserv has put new privacy policies in place.  The GDPR places new obligations on organizations that process EU personal data.

Moving forward, the WebReserv system no longer defaults to “yes” for email opt-in. Customers will manually have to check the opt-in checkbox.  In addition, WebReserv has never collected or use customer information other than what is included in the reservation that was made through the system.

Businesses that use WebReserv should be aware that previous opt-ins for customers located in the European Union may not be valid anymore.  A good practice is to ask customers if they want to opt-in to receiving emails from you, and if not you can remove them from your mailing list.

We hope these updates will help you and your customers feel secure that their personal data is safe, and they are in control of how they want to be contacted. Please note that nothing in this notice constitutes legal advice.

You asked, we answered! New Enhancements to WebReserv.

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That’s right, we’re listening!  We recently made a few enhancements to the booking system, and we’re excited to let you know about them.  See what we’ve done below.

Added a Search by Reservation Date to the Reservations report.

The Reservations report is our most comprehensive report that gives you all the details about bookings within a time frame that you specify.  You now have 2 options for that time frame: Date of Reservation or Start/End Date.  Date of Reservation refers to the date that the booking was actually made by the customer.  Start/End date refers to the actual visit date of the booking.  This is a helpful enhancement as it will allow you to see how many bookings you had on a given day or set of days.

To access the report, navigate to Frontdesk – Reports in your account.  Select the Reservations report.

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Additional Customization options on the Home page.

The first view that you see when you log into your WebReserv account is the Home page.  This is your dashboard and will list all recent bookings in your system.  You are able to customize what columns from the booking that you want to see on this page.  We recently added additional options for columns to further customize how you want to view your bookings.  New options include:

1. Customer’s phone number

2. Customer’s email address

3. Unit name (if defined)

4. Office Notes

To customize your Home page, click on “customize this page” from the Home page.  On the Customize Page screen, drag and drop the desired columns from the Available Columns box to the Selected Columns box.  Save your changes.

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Here’s a look at the view with all the new options added.  This is helpful for many businesses who want to be able to see the customer’s phone number at a glance to reach out to them, or see exactly what rental or camp site is booked for the day.

Screenshot 2018-04-24 15.25.23

 

 

We always strive to make improvements and enhancements to our booking system.  If you have any suggestions, please send us an email to support@webreserv.com.  We’d love to hear from you!

Stripe added as a Payment Processor

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Welcome to 2018!  We’re excited for the new year, and happy to announce that we’ve added a new option to our list of compatible payment processors: StripeStripe image

To get an account with Stripe, visit their website to create an account.

If you have an existing Stripe account, you can add the integration to your WebReserv account easily.

To do so, log into your WebReserv account, and go to the Setup – Business Information.  Select Payments from the left column.

First, you’ll want to enable the credit card option in the Payment Processing section.  Select Creditcard, and Auto Process.

Credit card autoprocess

Next, in the Payment Gateway section, select Stripe from the drop down menu.  Here you will enter your Secret Key from your Stripe account.  (Note: you can access your Secret Key through the Dashboard of your Stripe account.) After you add the secret key, save your changes by clicking Save and continue at the bottom of the page. Stripe setup

That’s it!  You’ve successfully setup the integration with Stripe.

After setup is complete, you’ll want to make a test transaction to ensure it is working properly. The system allows you to enter a test transaction through the Payment Center.  To access, go to Frontdesk – Payment Center.  Select the ePay Virtual Terminal option.

Here you can enter a small transaction using a credit card to ensure that you get an authorization.  To do so, select Payment (type), Credit Card (payment type), and enter a small amount – $0.10 will work fine.

test transaction

Enter the credit card details.  Choose the Process Payment button at the bottom of the page.  If you get an authorization, then the setup is working correctly.

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You can now begin taking payments for your bookings.  For more information on WebReserv, visit our website, or contact us here.