Testimonial – Barcelona Architecture Walks – The essence of Barcelona through the eyes of an architect
In a small series of testimonials across different industries having our clients to tell us about them and what they think about WebReserv and its features, we in this first testimonial reach out to Miguel Angel Borrás and his original tour business “Barcelona Architecture Walks” based in Spain. They have been using WebReserv for more than 2 years and this is their story.
BASIC DETAILS ABOUT THE BUSINESS:
NAME: Miguel Angel Borrás / Barcelona Architecture Walks
AGE: 40 years old / 6 years in the business
TYPE OF BUSINESS: Architecture Tours
LOCATION: Barcelona (Spain)
1. ABOUT THE BUSINESS
WebReserv: SO, TELL US ABOUT YOUR BUSINESS/TOURS…
Barcelona Architecture Walks: The Barcelona Architecture Walks (BAW) are a series of urban walking tours led by architects, inviting to discover our city through the buildings and lessons of its Masters.
WR: WHAT MAKES YOUR TOUR DIFFERENT FROM OTHER TOURS?
BAW: We want to present the essence of Barcelona to the larger public. Previous knowledge of architecture is not necessary though it is essential to have an unrestrained curiosity for discovering ideas, concepts and histories that feed the architecture of the city. When we say architecture we mean an intense dialogue between urbanism, politics, culture, economics, history, society and even ecology.
The BAW explores ideas through architecture, offering an interface between in-depth architectural knowledge and the wider design-conscious community. Each route is driven by a set of themes and concepts that decode the city whilst stimulating new ways of thinking about and seeing Barcelona.
WR: WHAT MADE YOU START YOUR OWN (TOUR) BUSINESS?
BAW: The inspiration came from a trip we did (MIEL Arquitectos) in 2009 to Australia. Visiting Sydney we did some Sydney Architecture Walks (SAW) because we were recommended by different friends to do so and we freaked out with it. Eoghan Lewis blew our minds. He made an approach to the Sydney Opera House, the place, the building, the architect and its time that made us rethink our way of projecting and even explain / spread architecture. Then we decided to try to do something similar in Barcelona and we launched the BAW in 2010. SAW and BAW are connected since then.”
BAW: From the beginning we thought that on a tour business we will sell knowledge, wisdom we could say. Back then the initial investment was low. Just your time (apart from becoming an architect and developing each route).
What was more profitable for us was the close relationship between that business and our main one, our architecture and design studio (MIEL Arquitectos). Improving our skills on connecting with travelers and spreading architecture to unfamiliar or even experts on architecture will have an effect on our studio and vice versa, it is like a constant training for us.
WR: WHAT WOULD BE YOUR ONE AND ONLY ADVICE AS AN ENTREPRENEUR TO THOSE WHO WANT TO START THEIR OWN BUSINESS?
BAW: Start something that thrills you, because it would take a while until is profitable and to develop it and keep improving it you will need a lot of energy, time and determination!
2. THE BUSINESS AND WEBRESERV
WR: WHAT WAS THE SITUATION BEFORE YOU GOT TO KNOW ABOUT WEBRESERV?
BAW: Before using WebReserv I had a booking solution that didn’t allow the payment of the bookings, so we had to receive the reservations on one side and then send the client to pay on a separate payment system. Also, that tool didn’t allow me to create either private tours or additional schedules. Because of that, I had to do most of the work manually wasting a considerable amount of time.
WR: WHAT WAS YOUR MAIN CONCERN ABOUT WORKING WITH WEBRESERV?
BAW: The first barrier was the fix price, to pay monthly without knowing how many bookings I was going to get.
And the second one was the technical service, you never know who is behind the machine and if they will help you or talk to you as you must be a computer expert…that I’m not!
WR: HOW WAS/IS IT TO WORK WITH US?
BAW: I could feel the increase of bookings from the second month. The initial communication with our website developer was perfect and the result is a clear booking platform. And the communication with the technical service is fast, efficient and with non-computer expert language.
WR: WHAT IS YOUR SITUATION AFTER USING OUR PRODUCT?
BAW: Our sales are growing, the booking-payment system looks strong and secure to our customers and help us to manage better the communication with them before and after each tour.
WR: WHAT SPECIFIC FEATURE DO YOU LIKE THE MOST ABOUT OUR PRODUCT?
BAW: How easy is it is to modify the schedule of our Walks, adding dates, erasing others and controlling the cost of each one.
WR: WHAT WOULD BE 2-3 OTHER BENEFITS OF THE PRODUCT?
BAW: The pre and post emails of each booking.
WR: WOULD YOU RECOMMEND OUR PRODUCT? IF SO, WHY?
BAW: Yes! It helped me to concentrate more on the business and less on the inner organization.
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If you want to share your story with a testimonial about your business and your experience with WebReserv, then do not hesitate to contact us.
You WebReserv team!
As a tour or rental business, you likely have fixed times that you allow your customers to book. Since you want to allow flexibility to your customers, you will want to offer a choice of time slots. This is a great idea and your customers will appreciate the options, however, it may be challenging to manage your inventory if the time slots overlap.
The WebReserv Tour setup for Segway, kayak, or bike tour and rental companies offers many great features that are essential to your business. One of those is the ability to manage overlapping tour times and availability. This means that if you offer tours or rentals at different times, the system will automatically reduce availability over all the time slots that have an overlap. See the example below of how this feature works.
ABC Segway Company offers a 2 hour tour of the city. The start times available are at 10:00 AM, 11:00 AM, 12:00 PM, and 1:00 PM. They want to be able to offer all these times for their customers to choose from, but they only have a total of 10 Segways in their inventory. In the WebReserv system, the company uses the Fixed Weekly Schedule reservation type to set up their time slots. The typical setup will look like this: Read the rest of this entry »
It seems like there is never enough time in the day to get everything organized. But getting your systems ready for the spring and summer season is one of the most important tasks. Your time is valuable so we’ve picked the top 5 tips that will help you get more customers.
1. Update your rates.
The online booking system will only allow customers to make a reservation if it can find valid rates for the season. To check your rates, log on to your account and go to Setup – Rates. You should have rates at least until the end of 2014 or 2015.
2. Update your business description.
Updating your business description is critical. Customers favor businesses with comprehensive descriptions of the business and each product or service. To update your listing, go to Setup- Business Information – Description.
3. Update your pictures.
It is said that a picture says more than a thousand words and it is especially true for online shoppers. Review your pictures and update new pictures if necessary. The more pictures you have, the better. Ideally, each picture should have a resolution 1024 by 768 or greater. Don’t forget to add a description for each picture so that your customers will know what they are looking at. To update your pictures, go to Setup – Business Information – Pictures.
We are pleased to announce that the new WebReserv Booking Calendar now allows you to sell gift cards and certificates online.
Selling gift cards / certificates online is a great way to increase sales, especially during the holiday season. But don’t forget that you can benefit from selling gift cards and certificates throughout the year. Advertise your gift cards to previous customers – they already know you offer a great service, so it is a convenient way for them to offer a personal experience.
Just in time for the holidays, we are pleased to announce two beautiful new themes for the WebReserv Booking Calendar. Whether you use the WebReserv Booking System for your Bed & Breakfast, Tour Bookings or Rental Activities, you can use the new themes to get your customers in the holiday spirit. The snowflake themes look stunning on websites and smartphones alike.
The new version includes 4 great, new features that will make it even easier to manage your online bookings.
Wait list for tour reservations (tour booking system)
The new version includes a waiting list feature for tour reservations/tour bookings. With the wait list, customers can sign up to be notified if a booked tour becomes available, or if new time slots are added. Plus, the notifications to your customers are automatic, so no extra work is needed on your part. The wait list feature is currently only available for schedule-based reservations, and you must be using Booking Calendar 2.0. A future version will include a wait list for hourly, daily and nightly reservations.
To enable the wait list, go to Setup – Products & Reservation Rules – select Tour – Schedules. In the Schedules setup, set Allow customers to waitlist to yes.
We have great news for all mobile users: It’s about to get a whole lot easier to find and book tours and rentals directly from your smartphone.
The WebReserv mobile app has passed the final beta testing stage and will soon be released to the iTunes App store.
The new app gives enables your customers to conveniently find and book using their smartphone. We designed it to make it easy to search nearby attractions by activity/type, distance or location.
Many customers already use Yelp or Google Places to locate nearby attractions and activities. Yelp and Google can show your website address and phone number, but they can’t show availability, pricing, or let the customer book online.
The WebReserv App solves that. By using the WebReserv App, your customers can find you and complete a booking in minutes.