Just in time for the holidays, we are pleased to announce two beautiful new themes for the WebReserv Booking Calendar. Whether you use the WebReserv Booking System for your Bed & Breakfast, Tour Bookings or Rental Activities, you can use the new themes to get your customers in the holiday spirit. The snowflake themes look stunning on websites and smartphones alike.
Over the last several weeks our team has been working on translating our calendar 2.0 to other European languages. Until now, the calendar 2.0 was available in English, French and Spanish. We knew that many of our clients in Europe needed to be able to show their calendar in more languages in order to attend to more customers.
We are please to announce that now the calendar is available in Dutch and Swedish. This is wonderful news for your customers who speak those languages and want to book your products or services. They can now view the calendar in their own native language to provide them a better experience and make them feel comfortable with your business. “It’s great to be able to provide the system in other languages so that people in Holland or Sweden can make bookings without effort.”, says Martin Israelsen, founder of WebReserv.
“We have numerous development plans for the system, but since our launch in Europe, we have been focused on making the system work well with European currencies, languages and payment providers, trying to make WebReserv as complete as possible.”, concludes Martin Israelsen.
And that’s not it. We are planning to add German and Danish during the next month and 2 or 3 more languages before the end of 2013. We hope you will enjoy the benefits of those updates.
We are pleased to release a new and improved way to add booking or processing fees to your reservations. If you charge a booking or processing fee on reservations for your bed & breakfast rooms, vacation rentals, or tours, then adding this fee in WebReserv just got easier.
Since we know that every business structure is unique, you have several options for calculating the booking or processing fees to reservations. This gives you flexibility depending on your type of room, rental, or tour. See options below.
To add the fee, go to Setup – Business Information – Payments in your WebReserv account. On this page, you will see the new section for Booking Fees:
We have added support for automatic adjustment of the Booking Calendar height. By using automatic height adjustment, you will eliminate empty spaces below the Booking Calendar as well as the scroll bar on the right side of the Booking Calendar.
As an added benefit, the Booking Calendar will automatically scroll to the top whenever the customer clicks to a new page, thereby making it easy for the customer to see what to do next and how to complete the booking without excessive scrolling.
This feature uses the latest HTML5 standards. Please note that it may not work correctly with older browsers, and it cannot be used with pop-up windows such as PayPal payments. We expect that browsers eventually will support this, but it may be months or even years before the majority of all browsers will support this feature. If you accept PayPal payments, we do not recommend that you use this feature. Read the rest of this entry »
Your website is where most of your customers find out about your business. You are pleased to have a great website that attracts people to your business, but is this website helping you in your day to day work? Did you know that a good website can save you numerous hours of unnecessary work?
Time is running out! Follow these 5 tips below to help save time for both you and your customers.
1. Make your website straightforward
When it comes to designing your website, the old adage KISS is a good advice: “Keep It Simple, Sweetie”.
If you think your customers call you because they want to talk to you, think again! Customers want to find the important information as quickly as possible without the hassle of calling or sending an email. If it is difficult to find the key information on your website, then often people will get frustrated and call you and waste some of your precious time. Read the rest of this entry »
As a business, keeping in touch with your customers is a great way to get repeat business year after year. Sending emails about special offers or newsletters by email or regular mail are wonderful ways to let your customers know about what is going on with your business. This is great if you are a seasonal business, such as a vacation rental, tour business, or watersports rental, to communicate with customers as your season is ending or during the off season. You can easily extract your customer’s contact information in the WebReserv System by running a Customer Report.
Creating the report to use for an email marketing campaign can be completed in a few easy steps.
1. Gather the data and select the options
Go to Frontdesk – Reports. Choose Customer Report from the list. On this page, you have different options for the report.
Recently WebReserv launched its new booking calendar 2.0. The calendar has been designed to give an enhanced solution to the needs of small businesses. It comes with an updated, responsive design that works well on all devices, a shopping cart that allows customers to book several items at a time, and fresh new look and feel. The new calendar is here to stay! WebReserv is now working on translating its new version into the main European languages. The new calendar already supports online bookings in French and Spanish.
The WebReserv system allows you to add multiple booking calendars to your website. Adding the French and Spanish languages allows businesses that have a multi language website to show the booking calendars in a different languages.
“We have many businesses in our European Market that need to process bookings in the most common languages in Europe, such as English, Spanish or French.”, says Martin Israelsen, founder of WebReserv. He continues, “It’s great to be able to provide the system in other languages so that people in Spain or France can make bookings without effort.”
“We have numerous development plans for the system, but since our launch in Europe, we have been focused on making the system work well with European currencies, languages and payment providers, trying to make WebReserv as complete as possible.”, concludes Martin Israelsen. Read the rest of this entry »
The WebReserv booking system can be set up for many types of applications, including bed & breakfast booking system and tour booking system. This article explains how to set up different time rules for hourly reservations. Hourly reservation rules are often used for boat rentals, bike rentals, paddleboard rentals, jetski/waverunner rentals and similar.
The hourly rental is designed to be used for rentals where the customer can select a start time and a variable amount of time for the rental, such as 1, 2 or 4 hours or a full day.
When the customer books an hourly rental, they will see an hourly calendar that shows availability for each hour during opening hours.
Here’s some examples of what the booking calendar can look like, depending on your configuration.
At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.
Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 2nd mistake.
“Do you know what your guests want, what they really want?
Many B&B owners I speak to insist that having “stars” or ratings by organisations who grade them are the most important reason people choose them, and I’m here to tell you today, that it’s not!
Not at all! Read the rest of this entry »