That’s right, we’re listening! We recently made a few enhancements to the booking system, and we’re excited to let you know about them. See what we’ve done below.
Added a Search by Reservation Date to the Reservations report.
The Reservations report is our most comprehensive report that gives you all the details about bookings within a time frame that you specify. You now have 2 options for that time frame: Date of Reservation or Start/End Date. Date of Reservation refers to the date that the booking was actually made by the customer. Start/End date refers to the actual visit date of the booking. This is a helpful enhancement as it will allow you to see how many bookings you had on a given day or set of days.
To access the report, navigate to Frontdesk – Reports in your account. Select the Reservations report.
Additional Customization options on the Home page.
The first view that you see when you log into your WebReserv account is the Home page. This is your dashboard and will list all recent bookings in your system. You are able to customize what columns from the booking that you want to see on this page. We recently added additional options for columns to further customize how you want to view your bookings. New options include:
1. Customer’s phone number
2. Customer’s email address
3. Unit name (if defined)
4. Office Notes
To customize your Home page, click on “customize this page” from the Home page. On the Customize Page screen, drag and drop the desired columns from the Available Columns box to the Selected Columns box. Save your changes.
Here’s a look at the view with all the new options added. This is helpful for many businesses who want to be able to see the customer’s phone number at a glance to reach out to them, or see exactly what rental or camp site is booked for the day.
We always strive to make improvements and enhancements to our booking system. If you have any suggestions, please send us an email to email@example.com. We’d love to hear from you!
You’ve been asking for it and here it is. We are proud to announce that we just integrated a new payment gateway to our booking system. This is a great news as it will allow you to receive automatic online payments no matter where your business is based in Europe (check the list of the supported countries here). Also, it will make your booking process more automatic and very easy for your customers resulting in more reservations and less manual processes.
What is Braintree?
Braintree helps businesses of all sizes, from small to large enterprise, accept and process payments to help maximize business opportunities and revenue growth. Companies around the world benefit from the technology and service of Braintree coupled with the scale, backing, and confidence of the PayPal network. Braintree allows you to sell where and how you want with a flexible and scalable platform. Plus, get paid quickly — most payouts happen within two business days of transaction settlement.
With the same cost per transaction than Paypal, Braintree goes further in the integration with your WebReserv booking system. Using Braintree you can manage all your transactions and refunds directly from the WebReserv control panel. Also, from a customer perspective the payment is as simple as adding the credit card details and there is no need too leave the booking page. 100% integrated, flexible and safe, doesn’t it sound like a great new feature?
Besides, Braintree provides clear insights for your business with their own seamless control panel you can access easily from any device.
Braintree know that a good service is also important. Any problem with your transactions? Braintree gets your questions answered quickly by a real person.
Want to sign up with Braintree? Easy! Click here and start receiving online payments in just a few days.
For general information about online payment in WebReserv, see our help file here.
How to synchronize Braintree and WebReserv?
Once you have created your account with Braintree you will need to set it up in your WebReserv account. To do so, first of all, login to your WebReserv account.
Once you’re there, click Setup – Business information – Payments, then under Payment processing select Credit card – Auto process
Then go the field Payment Gateway and select Braintree and add your Merchant ID, password 1 and password 2.
Now you just need to setup the deposit you want to get for each product at the reservation time. To do so, click Setup – Products and reservation rules – select a product – Tax/deposit and setup your deposit. You can choose between charging the full payment, a percentage, a fix amount or other options.
Congratulations, your payment gateway has been setup; you can now receive online payments with your reservations.
We hope you will enjoy the benefits of that fantastic new feature on WebReserv. Feel free to contact us for any additional question.
We wish you good business
The WebReserv Team
The WebReserv system comes with a great feature for your business – Google Conversion Tracking. Conversion Tracking gives you the ability to know which of your AdWords campaigns are producing conversions. This is an important tool for your business. We will explain how it works with the WebReserv system below.
Understanding Google Conversion Tracking (AdWords)
Google Conversion Tracking (AdWords) is a free tool that allows you to track the effectiveness of your Google AdWords campaigns. By tracking these actions, known as “conversions,” you’ll know which ad, keyword and campaign brings you businesses. Consequently, if you use Google conversion tracking with WebReserv you will be able to determine how many of the bookings you received through WebReserv came through your AdWords campaign. Read the rest of this entry »
As a tour company, having your tours completely booked on any given day is a great thing. This means your tours are popular and people enjoy what you have to offer. On the flip side, it also means that you often have to turn customers away that want to reserve a time that has been booked. Then, on the day before the scheduled tour, if you receive an unexpected cancellation, that will leave you with open spots that you cannot fill. The result is that you have lost revenue and potential customers.
WebReserv brings you a new feature that will help you in those situations. With the wait list, customers can sign up to be notified if a booked tour becomes available, or if new time slots are added. Plus, the notifications to your customers are automatic, so no extra work is needed on your part. The wait list feature is currently only available for schedule-based reservations, and you must be using Booking Calendar 2.0. A future version will include a wait list for hourly, daily and nightly reservations.
Over the last several weeks our team has been working on translating our calendar 2.0 to other European languages. Until now, the calendar 2.0 was available in English, French and Spanish. We knew that many of our clients in Europe needed to be able to show their calendar in more languages in order to attend to more customers.
We are please to announce that now the calendar is available in Dutch and Swedish. This is wonderful news for your customers who speak those languages and want to book your products or services. They can now view the calendar in their own native language to provide them a better experience and make them feel comfortable with your business. “It’s great to be able to provide the system in other languages so that people in Holland or Sweden can make bookings without effort.”, says Martin Israelsen, founder of WebReserv.
“We have numerous development plans for the system, but since our launch in Europe, we have been focused on making the system work well with European currencies, languages and payment providers, trying to make WebReserv as complete as possible.”, concludes Martin Israelsen.
And that’s not it. We are planning to add German and Danish during the next month and 2 or 3 more languages before the end of 2013. We hope you will enjoy the benefits of those updates.
We are pleased to announce that a new version of the WebReserv Booking System has been released. The latest version includes a number of improvements.
Improved handling of weekend rates
The new version has improved handling of weekend rates for both nightly reservations as well as schedules. You can define your weekend settings under Setup – Business Information – Advanced Options.
Recently WebReserv launched its new booking calendar 2.0. The calendar has been designed to give an enhanced solution to the needs of small businesses. It comes with an updated, responsive design that works well on all devices, a shopping cart that allows customers to book several items at a time, and fresh new look and feel. The new calendar is here to stay! WebReserv is now working on translating its new version into the main European languages. The new calendar already supports online bookings in French and Spanish.
The WebReserv system allows you to add multiple booking calendars to your website. Adding the French and Spanish languages allows businesses that have a multi language website to show the booking calendars in a different languages.
“We have many businesses in our European Market that need to process bookings in the most common languages in Europe, such as English, Spanish or French.”, says Martin Israelsen, founder of WebReserv. He continues, “It’s great to be able to provide the system in other languages so that people in Spain or France can make bookings without effort.”
“We have numerous development plans for the system, but since our launch in Europe, we have been focused on making the system work well with European currencies, languages and payment providers, trying to make WebReserv as complete as possible.”, concludes Martin Israelsen. Read the rest of this entry »