tour booking system
2018 is upon us. As the year comes to a close, now is a great time to make sure your booking system is updated, and ready to manage reservations for the next year. You certainly want to avoid any issues that may arise, so we outlined a small checklist with a few key things you need to review to make sure you have a green light for the upcoming year.
1. Update your rates
The online booking system will only allow customers to make a reservation if it can find valid rates for the season. If your rates aren’t updated, the booking calendar will show grey, and your products will be unavailable for booking. Read the rest of this entry »
You have a well designed website, but you are not getting the bookings that you expect. You realize that there is something that needs to be done to change that, but aren’t sure what to do. There are many things you can do to increase your conversion rate. We will discuss 13 tips below.
1. Measure your results
How can you make the right decision if you don’t know where you’re failing?
The very first step is to track your conversions. To do so, you can use Google Analytics. It is a free service, and will give you important data about people who view your website. Where are they coming from? When are they leaving the page? How many convert? How many bounce? To get started with it, see the Google Analytics training here.
Most businesses I work with can easily see the benefits of having an online booking system for their customers because they are customers themselves and use online booking for their holidays, plane tickets, or other activities. What may not be as apparent are the benefits that an online booking system will have on your business internally. Here are few important points that will help you understand why a booking system is so helpful to your own organization.
1. Your customers can make a reservation on their own
The online booking system on your webpage, in a few steps, allows the customer to check the availability, select dates and times, add his details, and make the payment. These steps are all done by your customer without your help, essentially putting time back into your busy day. Plus, the icing on the cake is that your customers will be pleased with your business for the providing this capability. Read the rest of this entry »
Just in time for the holidays, we are pleased to announce two beautiful new themes for the WebReserv Booking Calendar. Whether you use the WebReserv Booking System for your Bed & Breakfast, Tour Bookings or Rental Activities, you can use the new themes to get your customers in the holiday spirit. The snowflake themes look stunning on websites and smartphones alike.
I often speak to businesses that are somewhat skeptical about taking online bookings. Change can be challenging, and if a business is used to doing things a certain way, it can be hard to make the leap. Businesses are sometimes unsure if allowing online bookings is a good decision or not. Will it make things easier for the business and my customers? Will customers use an online booking system? The answer is a resounding YES! Here are 10 reasons why.
1. Always available . . . anywhere, anytime: A booking system attends to your customers’ reservations 24/7. It allows them to make bookings from anywhere, at any time, even in the middle of the night or during holidays.
2. Easy and instant: Have you ever left a webpage because it wasn’t easy to navigate or confusing to book products/services? Probably so. If a potential customer feels that way about your website, then he will likely take his business elsewhere and book with the competition. An online booking option is usually the simplest and easiest way to allow your customer to make reservations. It will reduce the possibility of losing potential customers. Read the rest of this entry »
The new version includes 4 great, new features that will make it even easier to manage your online bookings.
Wait list for tour reservations (tour booking system)
The new version includes a waiting list feature for tour reservations/tour bookings. With the wait list, customers can sign up to be notified if a booked tour becomes available, or if new time slots are added. Plus, the notifications to your customers are automatic, so no extra work is needed on your part. The wait list feature is currently only available for schedule-based reservations, and you must be using Booking Calendar 2.0. A future version will include a wait list for hourly, daily and nightly reservations.
To enable the wait list, go to Setup – Products & Reservation Rules – select Tour – Schedules. In the Schedules setup, set Allow customers to waitlist to yes.
We are pleased to release a new and improved way to add booking or processing fees to your reservations. If you charge a booking or processing fee on reservations for your bed & breakfast rooms, vacation rentals, or tours, then adding this fee in WebReserv just got easier.
Since we know that every business structure is unique, you have several options for calculating the booking or processing fees to reservations. This gives you flexibility depending on your type of room, rental, or tour. See options below.
To add the fee, go to Setup – Business Information – Payments in your WebReserv account. On this page, you will see the new section for Booking Fees: