Testimonial – Barcelona Architecture Walks – The essence of Barcelona through the eyes of an architect
In a small series of testimonials across different industries having our clients to tell us about them and what they think about WebReserv and its features, we in this first testimonial reach out to Miguel Angel Borrás and his original tour business “Barcelona Architecture Walks” based in Spain. They have been using WebReserv for more than 2 years and this is their story.
BASIC DETAILS ABOUT THE BUSINESS:
NAME: Miguel Angel Borrás / Barcelona Architecture Walks
AGE: 40 years old / 6 years in the business
TYPE OF BUSINESS: Architecture Tours
LOCATION: Barcelona (Spain)
1. ABOUT THE BUSINESS
WebReserv: SO, TELL US ABOUT YOUR BUSINESS/TOURS…
Barcelona Architecture Walks: The Barcelona Architecture Walks (BAW) are a series of urban walking tours led by architects, inviting to discover our city through the buildings and lessons of its Masters.
WR: WHAT MAKES YOUR TOUR DIFFERENT FROM OTHER TOURS?
BAW: We want to present the essence of Barcelona to the larger public. Previous knowledge of architecture is not necessary though it is essential to have an unrestrained curiosity for discovering ideas, concepts and histories that feed the architecture of the city. When we say architecture we mean an intense dialogue between urbanism, politics, culture, economics, history, society and even ecology.
The BAW explores ideas through architecture, offering an interface between in-depth architectural knowledge and the wider design-conscious community. Each route is driven by a set of themes and concepts that decode the city whilst stimulating new ways of thinking about and seeing Barcelona.
WR: WHAT MADE YOU START YOUR OWN (TOUR) BUSINESS?
BAW: The inspiration came from a trip we did (MIEL Arquitectos) in 2009 to Australia. Visiting Sydney we did some Sydney Architecture Walks (SAW) because we were recommended by different friends to do so and we freaked out with it. Eoghan Lewis blew our minds. He made an approach to the Sydney Opera House, the place, the building, the architect and its time that made us rethink our way of projecting and even explain / spread architecture. Then we decided to try to do something similar in Barcelona and we launched the BAW in 2010. SAW and BAW are connected since then.”
BAW: From the beginning we thought that on a tour business we will sell knowledge, wisdom we could say. Back then the initial investment was low. Just your time (apart from becoming an architect and developing each route).
What was more profitable for us was the close relationship between that business and our main one, our architecture and design studio (MIEL Arquitectos). Improving our skills on connecting with travelers and spreading architecture to unfamiliar or even experts on architecture will have an effect on our studio and vice versa, it is like a constant training for us.
WR: WHAT WOULD BE YOUR ONE AND ONLY ADVICE AS AN ENTREPRENEUR TO THOSE WHO WANT TO START THEIR OWN BUSINESS?
BAW: Start something that thrills you, because it would take a while until is profitable and to develop it and keep improving it you will need a lot of energy, time and determination!
2. THE BUSINESS AND WEBRESERV
WR: WHAT WAS THE SITUATION BEFORE YOU GOT TO KNOW ABOUT WEBRESERV?
BAW: Before using WebReserv I had a booking solution that didn’t allow the payment of the bookings, so we had to receive the reservations on one side and then send the client to pay on a separate payment system. Also, that tool didn’t allow me to create either private tours or additional schedules. Because of that, I had to do most of the work manually wasting a considerable amount of time.
WR: WHAT WAS YOUR MAIN CONCERN ABOUT WORKING WITH WEBRESERV?
BAW: The first barrier was the fix price, to pay monthly without knowing how many bookings I was going to get.
And the second one was the technical service, you never know who is behind the machine and if they will help you or talk to you as you must be a computer expert…that I’m not!
WR: HOW WAS/IS IT TO WORK WITH US?
BAW: I could feel the increase of bookings from the second month. The initial communication with our website developer was perfect and the result is a clear booking platform. And the communication with the technical service is fast, efficient and with non-computer expert language.
WR: WHAT IS YOUR SITUATION AFTER USING OUR PRODUCT?
BAW: Our sales are growing, the booking-payment system looks strong and secure to our customers and help us to manage better the communication with them before and after each tour.
WR: WHAT SPECIFIC FEATURE DO YOU LIKE THE MOST ABOUT OUR PRODUCT?
BAW: How easy is it is to modify the schedule of our Walks, adding dates, erasing others and controlling the cost of each one.
WR: WHAT WOULD BE 2-3 OTHER BENEFITS OF THE PRODUCT?
BAW: The pre and post emails of each booking.
WR: WOULD YOU RECOMMEND OUR PRODUCT? IF SO, WHY?
BAW: Yes! It helped me to concentrate more on the business and less on the inner organization.
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If you want to share your story with a testimonial about your business and your experience with WebReserv, then do not hesitate to contact us.
You WebReserv team!
If you are new to WebReserv, and are working on setting up your account, you may be asking yourself a few key questions.
How complicated is the calendar integration? How much can I customize the calendar to match my web design? Should I embed the calendar or make it show in a new tab? Should I add it to an existing page or should I create a new one? These are important questions, and very appropriate to consider.
After all, your webpage is the pillar of your business, and you need to make sure the booking calendar meshes well with the design. First of all, if you are unsure on how to integrate the calendar into your website, we recommend you review our documentation, How to integrate the booking calendar to your webpage and Customizing the Booking Calendar for further customization needs. In addition to these helpful guides, we also believe that, as the saying goes, “a picture is worth a thousand words”. So, we would like to share with you some of the best integrations of 2014. Have a look and get inspired!
For the lodging industry, the ability to handle their bookings online has been a great way to save time and increase revenue. For the customer, booking online is safe and easy to do. Small and medium businesses in the lodging industry know the importance of having an online booking system available to their customers. The issue, however, is that many of existing booking systems out there on the market are expensive and require the business to have technical knowledge to set it up. It is just not feasible for a small hotel or hostel to put in the investment for one of these systems and hire an IT professional to set it up. Most times, smaller hotels and hostels are run by a few people and do not have the resources to put into a complicated booking system.
For these reasons, WebReserv has been the much needed solution for these types of businesses to manage their online bookings. Small and medium businesses choose WebReserv for its affordability and ease of use. The system is designed to manage your bookings right from your own website. Not only that, the process is seamless for the customer, which keeps them coming back year after year.
We talked to Adam Gudofsky, owner of the hostel Banti Tarifa in Spain, and asked him to explain why WebReserv is a great booking system for his business.
What was your main concern about buying WebReserv?
I didn´t really have any concerns over the system itself. It was more a general concern of using an online reservation system for a small hostal.
What did you find as a result of buying WebReserv?
Within the first week of using the system I was already impressed! I was receiving reservations at times I would not normally be able to. As Banti is a small place with only 6 rooms, the hours of our reception were limited to 09-13h and 17-20h. Using WebReserv has given me the chance to take reservations 24 hours a day, 7 days a week. I have also been able to save around 20% of phone bills. We used to call clients back who left messages, many of which would be international calls. Our voicemail states our opening hours and also refers clients to our website to make their reservation. The amount of voicemails we receive has gone done dramatically.
What specific feature did you like most about WebReserv?
For me the best feature of WebReserv is its customer care. Since day one I have always been well taken care of. For those of us who are not computer savvy, on online reservation system can seem, at first, to be very complicated to set up. This was not the case with WebReserv. I was provided with all the support I needed at no extra charge. Until this day I continue to receive outstanding support.
What would be three other benefits about WebReserv?
1.) Less time spent on the phone
2.) A very useful way to establish a database of clients who have made previous reservations.
3.) Simply everything has become more efficient both from a business and client perspective.
Do you think WebReserv is an adequate tool for businesses of your industry? Why?
For my industry WebReserv is not an adequate tool, its essential!
Get your free WebReserv account: WebReserv official website
More information about Banti Tarifa: Banti Tarifa
As business owners the road to success is long and full of obstacles. Businesses must focus on many important operations in order to succeed such as marketing, sales, accounting, communications, and for the lodging industry, booking management. Bed & Breakfasts are often run by one or two people, so the challenges that come with owning any business can seem greater when a small staff is in charge of all aspects of running a business. It can feel like there aren’t enough hours in the day to attend to these tasks when most of the day is spent on attending to reservations, customers, and preparing rooms and meals.
Technology can be a solution to these challenges for the B&B owner, especially when it comes to booking management. How can an online booking system make the difference for a B&B owner? Why is WebReserv a great online booking system for the B&B industry? In the following article we will try to provide some answers.
Today, most people prefer to book online because it is faster, easier, available 24/7, and the confirmation is immediate. Using phone and email as the main means of taking reservations is not enough anymore and can lead to a loss of reservations and a loss of revenue. For this reason, it is a wise business decision to utilize the Internet as another method for bookings because that is the only way to make the most of all the booking channels.
Booking management is crucial for any lodging company and B&B owners are very focused on making their day to day operations more efficient, so they can spend their time wisely. Online bookings are a great way to achieve this. Yvonne Halling, B&B owner and founder of bedandbreakfastcoach.com has been using WebReserv booking system for one year, she tells us about her experience with online bookings. “I make money while I sleep! People from all around the world can visit my site, and if they like what they see, they can book and pay a deposit immediately, regardless of their time zone. I then have a record of their reservation with any special requests, and more importantly, they have this too. Systematisation helps me a lot with record keeping, so I can see how many bookings I have this week, this month or this year so far, and I know already that so far, for the first two months of this year, I am 25% up on last year.”
It is very common these days for businesses in the lodging industry to allow clients to book a room online, without having to call or send an email. However, B&B owners often do not have the same financial resources to make a large investment for some of the online solutions available on the market. Simply put, cost is an issue and there needs to be a solution to meet the needs of B&B owners and be economically feasible. “This was the first time I had purchased an online booking system and I was worried that by spending a monthly amount on an online booking system that didn’t meet my needs was daunting” says Yvonne Halling. WebReserv was designed to help small and medium businesses to automate the booking process. At the same time, the price of the system is reasonable for B&Bs. Yvonne says “One of the benefits of the system is that it is very affordable”.
B&B owners are passionate about their businesses. They love serving their customers and spend their time making the home a place that people want to return to year after year. Often times, they don’t have the time or resources to spend designing their own online booking system. Martin Israelsen is the founder of WebReserv, he explains “The system has been designed with an easy setup process, because we knew that what developers may consider simple, quickly becomes complex for DIY (Do It Yourself) business owners who are trying to get their products and services online. From the very beginning we received many requests from B&B owners and we loved to see that without any technical knowledge, they were able to go live with online bookings in few hours. There is no need to have a server or to install any software, everything is simple and works online.”
When asked the question, “Do you think WebReserv is an adequate tool for businesses in your industry?”, Yvonne Halling answers, “I think WebReserv works very well for B&B owners, because of its simplicity and ease of set up and their support for new users is very good”.
Choosing WebReserv as the solution for all your online booking needs is a good choice for your business. It is affordable, easy to set up, simple to manage, and you have the support of WebReserv throughout the entire process. Making your booking process seamless and automated for your customers will afford you the time to spend on what you love: taking care of your home and your guests.
How to setup up a booking system for Bed & Breakfast?
More information about BedandBreakfastCoach: