bedandbreakfastcoach

5 BIG Mistakes B&B Owners Make And How To Avoid Them – Part 5

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At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 5th mistake.

Not Realising That Customers Having Money in Their Pockets To Spend, That They Could Be Spending With You!

There is an old saying that a customer is a customer is a customer, to me this opened up the prospect of actually taking additional money from my B & B clients for non B & B goods and services.

I literally jumped in the air when I got this one, as it had never really occurred to me before and it fitted so well with my new found ‘how can I give customer value at an even higher level’? Read the rest of this entry »

5 BIG Mistakes B&B Owners Make And How To Avoid Them – Part 4

Posted on Updated on

At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 4th mistake.

 

Having NO CLUE about the Life-Time Value of a Customer

How many customers are you looking for? I know that might sound like an odd question but do you know that in marketing terms it’s massively easier to get someone to buy something from you that has bought from you before?

Now this is not me sharing this, I learned it in my long lonely nights learning about marketing and if you think about it, it is obvious. Here’s how it works, it’s called – Read the rest of this entry »

5 BIG Mistakes B&B Owners Make And How To Avoid Them – Part 3

Posted on Updated on

At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 3rd mistake.

“Who do you want to serve?

When helping B&B owners who want to make more money and have more fun, the first thing we look at is who they really want to welcome to their homes, and this is often a sticky subject.

Question:  Who is your ideal guest?

Answer:  Everyone

The problem when we try to be all things to all people is that we then become no-one to everyone.  We scatter our energy and focus and end up not really making anyone happy, including ourselves.  We become another ordinary, forgettable B&B experience and that doesn’t build our businesses, nor does it serve our guests. Read the rest of this entry »

5 Big Mistakes B&B Owners Make and How To Avoid Them, Part 2

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At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s.  She writes about the 5 most common mistakes that B&B owners often make.  Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 2nd mistake.

“Do you know what your guests want, what they really want?

Many B&B owners I speak to insist that having “stars” or ratings by organisations who grade them are the most important reason people choose them, and I’m here to tell you today, that it’s not!

Not at all! Read the rest of this entry »

5 BIG Mistakes B&B Owners are Unwittingly Making and How To Avoid Them Now, Part 1

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At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne HallingYvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s.  She writes about the 5 most common mistakes that B&B owners often make.  Each week, we will discuss one mistake and give tips on how to avoid them.

 

“If you’re running a B&B Business and you think you’re in the B&B business, then you could be shooting yourself in the foot.

Let me explain…. Read the rest of this entry »