New payment gateway available – Braintree

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BraintreeYou’ve been asking for it and here it is. We are proud to announce that we just integrated a new payment gateway to our booking system. This is a great news as it will allow you to receive automatic online payments no matter where your business is based in Europe (check the list of the supported countries here). Also, it will make your booking process more automatic and very easy for your customers resulting in more reservations and less manual processes.

 

What is Braintree?

Braintree helps businesses of all sizes, from small to large enterprise, accept and process payments to help maximize business opportunities and revenue growth. Companies around the world benefit from the technology and service of Braintree coupled with the scale, backing, and confidence of the PayPal network. Braintree allows you to sell where and how you want with a flexible and scalable platform. Plus, get paid quickly — most payouts happen within two business days of transaction settlement.

With a more competitive cost per transaction than Paypal, Braintree goes further in the integration with your WebReserv booking system. Using Braintree you can manage all your transactions and refunds directly from the WebReserv control panel. Also, from a customer perspective the payment is as simple as adding the credit card details and there is no need too leave the booking page. 100% integrated, flexible and safe, doesn’t it sound like a great new feature?

Besides, Braintree provides clear insights for your business with their own seamless control panel you can access easily from any device.

shop-panel-55b16315

Braintree know that a good service is also important. Any problem with your transactions? Braintree gets your questions answered quickly by a real person.

Want to sign up with Braintree? Easy! Click here and start receiving online payments in just a few days.

For general information about online payment in WebReserv, see our help file here.

 

How to synchronize Braintree and WebReserv?

Once you have created your account with Braintree you will need to set it up in your WebReserv account. To do so, first of all, login to your WebReserv account.

Once you’re there, click Setup Business information Payments, then under Payment processing select Credit card – Auto process

 credit card

Then go the field Payment Gateway and select Braintree and add your Merchant ID, password 1 and password 2.

select payment gateway

Now you just need to setup the deposit you want to get for each product at the reservation time. To do so, click Setup – Products and reservation rules – select a product – Tax/deposit and setup your deposit. You can choose between charging the full payment, a percentage, a fix amount or other options.

deposit

Congratulations, your payment gateway has been setup; you can now receive online payments with your reservations.

 

We hope you will enjoy the benefits of that fantastic new feature on WebReserv. Feel free to contact us for any additional question.

We wish you good business

The WebReserv Team

7Ps serie – Part 2: Are you reaping the potential benefits of continuous evaluation of your product?

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Unique selling propositionA short read on how a continued eye on your product adjustments can make existing and potential clients return more often for repeated or new business.

Last week we wrote about how you apply classical marketing mix models like the 7P’s to understand and work on your business’ value proposition (see the article here). Also did we encourage you to have a look at your own value proposition? Did you find anything interesting based on that new understanding of it? We hope so.

In this week’s article in this series will we as promised dive a bit deeper into the P Product. As said, we are not here to guarantee but to inspire you to optimize and grow your business. If you want to take advantage of our lessons learned the hard way and improve your results, keep reading….

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7Ps serie – part 1: Are you applying the correct value proposition for your business?

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ARE YOU APPLYING THE CORRECT VALUE PROPOSITION FOR YOUR BUSINESS?A simple 10 min read showing how you by making adjustments in your value proposition will attract more potential clients, grow your business and eventually make more money.

What is a value proposition? How can it help your business specifically? Does it all sound a bit theoretical, complex and not really relevant to your little business? Well it is, but we do agree that the more practical it gets the better it is for you and your scarce amount of resources maybe both time and money wise. Therefore, this will be the first of a series of articles focused on topics relevant to make your business thrive.

What entitles us to tell you what you ought to do and what not? Well legally nothing actually (our disclaimer) so we won’t guarantee anything else but inspiration.

Nonetheless have we over time done all the trials and errors ourselves and we still keep learning, but also have we spent uncounted hours helping other businesses to improve and to succeed at their doings. So, we just want to share that knowledge with you, so that you can overcome the same hurdles but faster and better.

Want to know more, keep reading…

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Your calendar shows grey? Can’t receive any bookings? This is what you need to do

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Your calendar shows grey? Can't receive any bookings? This is what you need to doDuring the last weeks we have been receiving several reports about the WebReserv calendar showing grey and not being available for bookings. No worries, this is not a critical error and you can fix it very easily in a few clicks.

This is what happens, when you setup your WebReserv calendar, it is required to define valid dates for each schedule, for your rates and even for your discount codes and that needs to be updated from time to time (especially after new year). Here are five things you need to check to make your products ready to be booked again.

1. Update your rates

The online booking system will only allow customers to make a reservation if it can find valid rates for the season. If your rates aren’t updated, the booking calendar will show grey, and your products will be unavailable for booking. Read the rest of this entry »

Testimonial – Barcelona Architecture Walks – The essence of Barcelona through the eyes of an architect

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Barcelona Architecture Walks

In a small series of testimonials across different industries having our clients to tell us about them and what they think about WebReserv and its features, we in this first testimonial reach out to Miguel Angel Borrás and his original tour business “Barcelona Architecture Walks” based in Spain. They have been using WebReserv for more than 2 years and this is their story.

 

BASIC DETAILS ABOUT THE BUSINESS:

NAME: Miguel Angel Borrás / Barcelona Architecture Walks

AGE: 40 years old / 6 years in the business

TYPE OF BUSINESS: Architecture Tours

LOCATION: Barcelona (Spain)

 

1. ABOUT THE BUSINESS

WebReserv: SO, TELL US ABOUT YOUR BUSINESS/TOURS…

Barcelona Architecture Walks: The Barcelona Architecture Walks (BAW) are a series of urban walking tours led by architects, inviting to discover our city through the buildings and lessons of its Masters.

 

WR: WHAT MAKES YOUR TOUR DIFFERENT FROM OTHER TOURS?

1895BAW: We want to present the essence of Barcelona to the larger public. Previous knowledge of architecture is not necessary though it is essential to have an unrestrained curiosity for discovering ideas, concepts and histories that feed the architecture of the city. When we say architecture we mean an intense dialogue between urbanism, politics, culture, economics, history, society and even ecology.

The BAW explores ideas through architecture, offering an interface between in-depth architectural knowledge and the wider design-conscious community. Each route is driven by a set of themes and concepts that decode the city whilst stimulating new ways of thinking about and seeing Barcelona.

 

WR: WHAT MADE YOU START YOUR OWN (TOUR) BUSINESS?

BARCELONA-MIGUEL ANGEL BORRAS Y MELODIE GRAMMONT- PAREJA DE ARQUITECTOS QUE HAN CREADO UN SERVICIO DE RECORRIDOS GUIADOS DE ARQUITECTURA- FOTO ANA JIMENEZBAW: The inspiration came from a trip we did (MIEL Arquitectos) in 2009 to Australia. Visiting Sydney we did some Sydney Architecture Walks (SAW) because we were recommended by different friends to do so and we freaked out with it. Eoghan Lewis blew our minds. He made an approach to the Sydney Opera House, the place, the building, the architect and its time that made us rethink our way of projecting and even explain / spread architecture. Then we decided to try to do something similar in Barcelona and we launched the BAW in 2010. SAW and BAW are connected since then.”

 

WR: WHAT MAKES A TOUR BUSINESS SO INTERESTING/UNIQUE (AND PROFITABLE)?MIEL-BARCELONA ARCHITECTURE WALKS-101120_2

BAW: From the beginning we thought that on a tour business we will sell knowledge, wisdom we could say. Back then the initial investment was low.  Just your time (apart from becoming an architect and developing each route).

What was more profitable for us was the close relationship between that business and our main one, our architecture and design studio (MIEL Arquitectos). Improving our skills on connecting with travelers and spreading architecture to unfamiliar or even experts on architecture will have an effect on our studio and vice versa, it is like a constant training for us.

 

WR: WHAT WOULD BE YOUR ONE AND ONLY ADVICE AS AN ENTREPRENEUR TO THOSE WHO WANT TO START THEIR OWN BUSINESS?

BAW: Start something that thrills you, because it would take a while until is profitable and to develop it and keep improving it you will need a lot of energy, time and determination!

 

2. THE BUSINESS AND WEBRESERV

WR: WHAT WAS THE SITUATION BEFORE YOU GOT TO KNOW ABOUT WEBRESERV?
BAW: Before using WebReserv I had a booking solution that didn’t allow the payment of the bookings, so we had to receive the reservations on one side and then send the client to pay on a separate payment system. Also, that tool didn’t allow me to create either private tours or additional schedules. Because of that, I had to do most of the work manually wasting a considerable amount of time.

 

WR: WHAT WAS YOUR MAIN CONCERN ABOUT WORKING WITH WEBRESERV?
BAW: The first barrier was the fix price, to pay monthly without knowing how many bookings I was going to get.

And the second one was the technical service, you never know who is behind the machine and if they will help you or talk to you as you must be a computer expert…that I’m not!

 

WR: HOW WAS/IS IT TO WORK WITH US?
BAW: I could feel the increase of bookings from the second month. The initial communication with our website developer was perfect and the result is a clear booking platform. And the communication with the technical service is fast, efficient and with non-computer expert language.

 

WR: WHAT IS YOUR SITUATION AFTER USING OUR PRODUCT?
BAW: Our sales are growing, the booking-payment system looks strong and secure to our customers  and help us to manage better the communication with them before and after each tour.

 

WR: WHAT SPECIFIC FEATURE DO YOU LIKE THE MOST ABOUT OUR PRODUCT?
BAW: How easy is it is to modify the schedule of our Walks, adding dates, erasing others and controlling the cost of each one.

 

WR: WHAT WOULD BE 2-3 OTHER BENEFITS OF THE PRODUCT?
BAW: The pre and post emails of each booking.

 

WR: WOULD YOU RECOMMEND OUR PRODUCT? IF SO, WHY?
BAW: Yes! It helped me to concentrate more on the business and less on the inner organization.

 

Follow us for more testimonials and articles on reservation systems for tours and recreational activities and rentals.

If you want to share your story with a testimonial about your business and your experience with WebReserv, then do not hesitate to contact us.

You WebReserv team!

How to add your WebReserv booking calendar to your Facebook page – Newer and easier method

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Add your WebReserv booking system to your websitebuilder.com website

A few years ago we published a tutorial to explain how to integrate your WebReserv online booking system to your Facebook page. Back then, it was necessary to use a third party app to do the integration. Today Facebook is able to provide a very good solution that will make that integration much easier. In the following article we will describe how.

 

Why should you use the WebReserv booking system?

The WebReserv booking system is a fantastic tool for your booking needs. WebReserv is ideal for small businesses and has all the features you’re looking for to allow your customers to make instant reservations on your website or your Facebook page. Want to know how to embed WebReserv in your Facebook page? Keep reading…

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Why is Paypal a great solution to get your WebReserv bookings paid automatically

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Online payments

During the last years we’ve been helping many businesses to face their bookings and payments problematic. If your business wants to start receiving online payments, first of all, we would like to tell you “This is the right decision” and we are saying that mostly because we know, that having the client paying online, will avoid no-shows and can make your life a lot simpler. In other words, it’s the ultimate step to automate your reservation process.

Since you’re considering receiving online payments, you may be sinking in an ocean of doubts. Don’t panic, it’s normal, you may be discovering terms like payment gateways, merchant accounts, acquirers, API and many other words you never heard about in the past.

If you want to keep things simple, this is our one recommendation: Use Paypal. If you want to know why Paypal is a great solution for you as for your customers, keep reading.

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