During the last weeks we have been receiving several reports about the WebReserv calendar showing grey and not being available for bookings. No worries, this is not a critical error and you can fix it very easily in a few clicks.
This is what happens, when you setup your WebReserv calendar, it is required to define valid dates for each schedule, for your rates and even for your discount codes and that needs to be updated from time to time (specially after new year). Here are five things you need to check to make your products ready to be booked again.
1. Update your rates
The online booking system will only allow customers to make a reservation if it can find valid rates for the season. If your rates aren’t updated, the booking calendar will show grey, and your products will be unavailable for booking. Read the rest of this entry »
Testimonial – Barcelona Architecture Walks – The essence of Barcelona through the eyes of an architect
In a small series of testimonials across different industries having our clients to tell us about them and what they think about WebReserv and its features, we in this first testimonial reach out to Miguel Angel Borrás and his original tour business “Barcelona Architecture Walks” based in Spain. They have been using WebReserv for more than 2 years and this is their story.
BASIC DETAILS ABOUT THE BUSINESS:
NAME: Miguel Angel Borrás / Barcelona Architecture Walks
AGE: 40 years old / 6 years in the business
TYPE OF BUSINESS: Architecture Tours
LOCATION: Barcelona (Spain)
1. ABOUT THE BUSINESS
WebReserv: SO, TELL US ABOUT YOUR BUSINESS/TOURS…
Barcelona Architecture Walks: The Barcelona Architecture Walks (BAW) are a series of urban walking tours led by architects, inviting to discover our city through the buildings and lessons of its Masters.
WR: WHAT MAKES YOUR TOUR DIFFERENT FROM OTHER TOURS?
BAW: We want to present the essence of Barcelona to the larger public. Previous knowledge of architecture is not necessary though it is essential to have an unrestrained curiosity for discovering ideas, concepts and histories that feed the architecture of the city. When we say architecture we mean an intense dialogue between urbanism, politics, culture, economics, history, society and even ecology.
The BAW explores ideas through architecture, offering an interface between in-depth architectural knowledge and the wider design-conscious community. Each route is driven by a set of themes and concepts that decode the city whilst stimulating new ways of thinking about and seeing Barcelona.
WR: WHAT MADE YOU START YOUR OWN (TOUR) BUSINESS?
BAW: The inspiration came from a trip we did (MIEL Arquitectos) in 2009 to Australia. Visiting Sydney we did some Sydney Architecture Walks (SAW) because we were recommended by different friends to do so and we freaked out with it. Eoghan Lewis blew our minds. He made an approach to the Sydney Opera House, the place, the building, the architect and its time that made us rethink our way of projecting and even explain / spread architecture. Then we decided to try to do something similar in Barcelona and we launched the BAW in 2010. SAW and BAW are connected since then.”
BAW: From the beginning we thought that on a tour business we will sell knowledge, wisdom we could say. Back then the initial investment was low. Just your time (apart from becoming an architect and developing each route).
What was more profitable for us was the close relationship between that business and our main one, our architecture and design studio (MIEL Arquitectos). Improving our skills on connecting with travelers and spreading architecture to unfamiliar or even experts on architecture will have an effect on our studio and vice versa, it is like a constant training for us.
WR: WHAT WOULD BE YOUR ONE AND ONLY ADVICE AS AN ENTREPRENEUR TO THOSE WHO WANT TO START THEIR OWN BUSINESS?
BAW: Start something that thrills you, because it would take a while until is profitable and to develop it and keep improving it you will need a lot of energy, time and determination!
2. THE BUSINESS AND WEBRESERV
WR: WHAT WAS THE SITUATION BEFORE YOU GOT TO KNOW ABOUT WEBRESERV?
BAW: Before using WebReserv I had a booking solution that didn’t allow the payment of the bookings, so we had to receive the reservations on one side and then send the client to pay on a separate payment system. Also, that tool didn’t allow me to create either private tours or additional schedules. Because of that, I had to do most of the work manually wasting a considerable amount of time.
WR: WHAT WAS YOUR MAIN CONCERN ABOUT WORKING WITH WEBRESERV?
BAW: The first barrier was the fix price, to pay monthly without knowing how many bookings I was going to get.
And the second one was the technical service, you never know who is behind the machine and if they will help you or talk to you as you must be a computer expert…that I’m not!
WR: HOW WAS/IS IT TO WORK WITH US?
BAW: I could feel the increase of bookings from the second month. The initial communication with our website developer was perfect and the result is a clear booking platform. And the communication with the technical service is fast, efficient and with non-computer expert language.
WR: WHAT IS YOUR SITUATION AFTER USING OUR PRODUCT?
BAW: Our sales are growing, the booking-payment system looks strong and secure to our customers and help us to manage better the communication with them before and after each tour.
WR: WHAT SPECIFIC FEATURE DO YOU LIKE THE MOST ABOUT OUR PRODUCT?
BAW: How easy is it is to modify the schedule of our Walks, adding dates, erasing others and controlling the cost of each one.
WR: WHAT WOULD BE 2-3 OTHER BENEFITS OF THE PRODUCT?
BAW: The pre and post emails of each booking.
WR: WOULD YOU RECOMMEND OUR PRODUCT? IF SO, WHY?
BAW: Yes! It helped me to concentrate more on the business and less on the inner organization.
Follow us for more testimonials and articles on reservation systems for tours and recreational activities and rentals.
If you want to share your story with a testimonial about your business and your experience with WebReserv, then do not hesitate to contact us.
You WebReserv team!
A few years ago we published a tutorial to explain how to integrate your WebReserv online booking system to your Facebook page. Back then, it was necessary to use a third party app to do the integration. Today Facebook is able to provide a very good solution that will make that integration much easier. In the following article we will describe how.
Why should you use the WebReserv booking system?
The WebReserv booking system is a fantastic tool for your booking needs. WebReserv is ideal for small businesses and has all the features you’re looking for to allow your customers to make instant reservations on your website or your Facebook page. Want to know how to embed WebReserv in your Facebook page? Keep reading…
During the last years we’ve been helping many businesses to face their bookings and payments problematic. If your business wants to start receiving online payments, first of all, we would like to tell you “This is the right decision” and we are saying that mostly because we know, that having the client paying online, will avoid no-shows and can make your life a lot simpler. In other words, it’s the ultimate step to automate your reservation process.
Since you’re considering receiving online payments, you may be sinking in an ocean of doubts. Don’t panic, it’s normal, you may be discovering terms like payment gateways, merchant accounts, acquirers, API and many other words you never heard about in the past.
If you want to keep things simple, this is our one recommendation: Use Paypal. If you want to know why Paypal is a great solution for you as for your customers, keep reading.
Want to make the most of your WebReserv booking system? Check out 3 amazing features and try them for FREE with a GOLD account trial.
The Gold account is the most advanced account in WebReserv. It unlocks all options and features of the system and allows you to make the most of the system. Let us present you 3 features of the GOLD account that really can take your business to another level.
1. Email customization: Convert your emails into a marketing weapon
When a customer makes a reservation through the booking system, WebReserv automatically sends him a confirmation email. This is a great feature because it gives your customers instant notification, all the details of their reservation and the assurance that they have successfully made the booking. But, can you do more? Can you improve the customers experience even further? The answer is yes, Read the rest of this entry »