Booking email templates
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1. Email customization: Convert your emails into a marketing weapon
When a customer makes a reservation through the booking system, WebReserv automatically sends him a confirmation email. This is a great feature because it gives your customers instant notification, all the details of their reservation and the assurance that they have successfully made the booking. But, can you do more? Can you improve the customers experience even further? The answer is yes, Read the rest of this entry »
You can now include a barcode in reservation emails and printouts. The keyword is #barcodeimg
To add a code128 barcode to the a reservation (or printout), you need to create your own template and insert the keyword #barcodeimg in the template where the barcode is to be inserted.
The barcode will be added to the email or print template when formatted.
You can now customize the notification that is sent to the business when a new reservation is made. To use your own notification email, create a new template in the email template section and make sure that you select business notification as the template type.
Next, go to Setup – Product Information – [Product] – Email Notifications and select the new template.
You can also create a reminder email that is sent automatically before the arrival date. The reminder email can be used to notify frontdesk, cleaning personnel or other individuals to perform activities before or after the guest arrival.
WebReserv.com will auto confirm all reservations made for your business, this is easy to use and customers love it. However, there might be situations where you want the reservation system to mark a reservation as pending and review it before accepting the reservation. A typical example of this is when you need to verify the reservation with a third party.
You can change the default auto confirm behavior on the Reservation Rules page for each product.
If you set the Auto Confim rule to pending, you will be sent a pending notice whenever a reservation has been made. To confirm or decline it, open the reservation and click the Decline or Confirm button.
The customer will automatically receive an email specifying whether the reservation was confirmed or declined.
To modify the email templates for confirmed and declined emails, go to Setup – Emails.
Click on the following link for more information about our reservation rules.
A customer will automatically receive a reservation email under the following circumstances:
A reservation is made
Reservation status changes from Pending to Confirmed or Confirmed to Cancelled
Start date/time or end date/time is changed
The product has been changed
In any of these circumstances a reservation email is automatically sent to the customer. In addition to the emails automatically sent to customers, you will receive a notification email whenever a new reservation is made.
For more information about Email notifications, click here