pending reservation

Auto confirm and Decline

Posted on Updated on will auto confirm all reservations made for your business, this is easy to use and customers love it. However, there might be situations where you want the reservation system to mark a reservation as pending and review it before accepting the reservation. A typical example of this is when you need to verify the reservation with a third party.

You can change the default auto confirm behavior on the Reservation Rules page for each product.

Auto confirm setting

If you set the Auto Confim rule to pending, you will be sent a pending notice whenever a reservation has been made. To confirm or decline it, open the reservation and click the Decline or Confirm button.

Confirm or decline buttons

The customer will automatically receive an email specifying whether the reservation was confirmed or declined.

To modify the email templates for confirmed and declined emails, go to Setup – Emails.

Click on the following link for more information about our reservation rules.