penalty fees cancellation webreserv
The new version of the WebReserv Booking System has been released. The new version includes the ability to calculate cancellation fees.
To setup a cancellation fee or percentage, go to Setup – Business Information – Changes & Cancellations.
You can enter up to 3 rules for your business. Each rule has a time (prior to arrival date/time), penalty fee or %, and an indication of whether a customer can cancel the reservation directly.
In the example below, the cancellation penalty is 100% if cancelled less than 1 day in advance and 25% if cancelled more than 1 day but less than 7 days in advance. There is no cancellation penalty if the reservation is cancelled more than 7 days in advance. Note the last rule of 365 days. This is added to allow customers to cancel the reservation more than 7 days in advance.