how to

Keeping in touch with your Customers

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Keep in touch with your customersAs a business, keeping in touch with your customers is a great way to get repeat business year after year. Sending emails about special offers or newsletters by email or regular mail are wonderful ways to let your customers know about what is going on with your business.  This is great if you are a seasonal business, such as a vacation rental, tour business, or watersports rental, to communicate with customers as your season is ending or during the off season.  You can easily extract your customer’s contact information in the WebReserv System by running a Customer Report.

Creating the report to use for an email marketing campaign can be completed in a few easy steps.

1.     Gather the data and select the options

Go to Frontdesk – Reports.  Choose Customer Report from the list.  On this page, you have different options for the report.

Customer Report Options
Customer Report Options

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6 Tips to Make Your Webpage More Valuable

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Turn your webpage into the gold egg

A company’s webpage is a reflection of the business itself.  That is most certainly what a customer may think since it is often his/her first introduction to a business. With this in mind, creating an excellent website is vital to the success of your business.  Before you consider design and marketing, you will first want to make sure your site provides visitors the right information at the right time.  If you are just getting started with your website or are updating an existing one, here are a few important tips you need to follow to create a valuable webpage.

Tip 1: Make it simple

When it comes to designing your website, the old adage KISS is good advice: “Keep It Simple, Sweetie”. Here is why:

For your visitors understanding

You don’t want your customers to leave your webpage because they can’t find what they are looking for. Think about what information is important for someone to buy your service or product, and organize this information in an easy structure, such as a simple main menu. Make sure the important information is available from the main page and that it is not necessary to scroll down to access it.  Also, do not overload the page with unrelated information. Read the rest of this entry »

Hourly Reservations Made Easy

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The WebReserv booking system can be set up for many types of applications, including bed & breakfast booking system and tour booking system. This article explains how to set up different time rules for hourly reservations. Hourly reservation rules are often used for boat rentals, bike rentals, paddleboard rentals, jetski/waverunner rentals and similar.

The hourly rental is designed to be used for rentals where the customer can select a start time and a variable amount of time for the rental, such as 1, 2 or 4 hours or a full day.

When the customer books an hourly rental, they will see an hourly calendar that shows availability for each hour during opening hours.

Here’s some examples of what the booking calendar can look like, depending on your configuration.

Multi-day/overnight rentals

Hour reservation multiday
Hourly Reservation (multi-day)

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5 BIG Mistakes B&B Owners Make And How To Avoid Them – Part 3

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At WebReserv we have been working with the B&B industry for several years trying to provide the best service to our clients. We know that a good booking system is a valuable tool for the B&B owner, but we are also aware that there are many other aspects (marketing, communication, sales, accounting, etc.) that the business needs to refine and improve in order to be successful.

Yvonne Halling

Yvonne Halling is a B&B owner and a WebReserv client. She runs a successful B&B, and wants to share her experience and knowledge with other B&B’s. She writes about the 5 most common mistakes that B&B owners often make. Each week, we will discuss one mistake and give tips on how to avoid them. Here is the 3rd mistake.

“Who do you want to serve?

When helping B&B owners who want to make more money and have more fun, the first thing we look at is who they really want to welcome to their homes, and this is often a sticky subject.

Question:  Who is your ideal guest?

Answer:  Everyone

The problem when we try to be all things to all people is that we then become no-one to everyone.  We scatter our energy and focus and end up not really making anyone happy, including ourselves.  We become another ordinary, forgettable B&B experience and that doesn’t build our businesses, nor does it serve our guests. Read the rest of this entry »

Setting up special Holiday Rates

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During the holidays, you may charge a special rate for your rooms or rentals.  If you use WebReserv as your Bed & Breakfast or Vacation Rental booking system, then you can easily set up holiday rates in the system.  Here’s how:

Setting up Holiday Rates

Log into your WebReserv Account.

Go to Setup – Rates.  To create a holiday rate for your products, click on Rate Categories in the left hand column.  Click Add category.*

*Note: You may already have a Holiday Rate Category created with the initial set up.  If so, there is no need to create another one.  Skip to the next step on entering the rates into the Rate List.*

On this page, you will create a Holiday rate category.  Here are the steps to create a rate category:

  1. Name – give a specific name for the category, in this case, Holiday.
  2. Description – this is an optional field, enter a short description, if desired
  3. Type – choose Holiday (as defined in system setup)
  4. Click Save.
Holiday Rate Category

If you have not yet set up Holiday Hours in the system, click the Edit Holidays button below the Type.  You can define specific holiday dates and set minimum stay requirements, if applicable.

Setting Holiday Hours

Next, you will enter the special rates for your holidays in your Rate List.  Go to Setup – Rates.  On the Rates page, you will click on the Rate List to edit.

In the Rate List you will see the new Holiday Rate Category you just created.  Enter the special rates for the holiday for each room/rental.  Click Save and continue to save your changes.

Holiday Rates in Rate List

Finally, use the Rate Tester to ensure the rates are calculating properly for the holidays.  Go to Setup – Rates.  Click on Rate Tester in the left hand column.  Enter room and holiday dates.  The Rate Tester will show you how the rate for each day is calculated.  It also indicates which Rate List and Rate Category the system is pulling the rates from, which in this case, is the Holiday rate category.

Testing Holiday Rates

Success!  You have now set up Holiday Rates in WebReserv.

Setting Minimum Stay Requirements during the Holidays

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The Holidays are upon us and this is a great time of year where people want to enjoy themselves to the fullest.  This can often mean a get away to a quaint bed & breakfast or cabin in the mountains.  Most businesses in the lodging industry require specific minimum stay requirements over the holidays.  If you use WebReserv as your Bed & Breakfast or Vacation Rental booking system, then you can easily manage minimum holiday stay requirements.  Here’s how:

Setting up Holiday Hours

Log into your WebReserv Account.

Go to Setup – Business Information.  Click on Opening Hours & Holidays.  To update the Holiday hours, click on Edit Holidays.

 On this page, you can set up specific holidays including the dates and if there is a minimum stay requirement for the room option.  The system even allows you to set a different minimum stay for different room choices, if desired. Read the rest of this entry »

Managing Availability during the Holidays

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As the holidays approach, you may be planning to close your business for a few days and take some much needed time off.  In order to ensure that your customers won’t book over the holiday, you will need to block off the days on the booking calendar.  This can be easily managed in WebReserv.  Here’s how:

Marking Products as Unavailable

Log into your WebReserv Account.

Go to Frontdesk – Master Calendar.  Below the calendar grid, click “Mark product as unavailable”.

Mark products as unavailable

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