A convenient way to track your reservations

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With the latest WebReserv release, it is now possible to name your products/rooms/units individually. This allows you to manage and track reservations and utilization at a completely new level. For example, you can track now only what your customer reserves, but you can track exactly what unit is rented out and returned.

To name your products, go to setup -> products and reservation rules -> product details. In the list you can name each product. Typical names are room numbers (for hotels), tag numbers (car and RV rentals), serial numbers (equipment) and so forth.

Product Details window

When a reservation is made, you can quickly see which unit(s) that has been assigned, and if needed you can reassign the units as needed.

Fixing booking calendar icons

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Depending on your customer settings and reservation rules, you may experience that the date icon doesn’t align with the rest of the fields on the reservation widget as shown in the screen shot below.

Dropped Date icons

The icons are pushed down below the date fields because the width of the reservation widget is too small. Fortunately, it’s very easy to correct and get the date icons aligned.

To correct it, open the HTML file for your website and look for the width of the reservation widget (IFRAME).

Reservation Widget HTML

Change the width to be about 100-150 greater than the existing width. In most cases a new width of about 600 will be sufficient to get the icons aligned. After changing the HTML files, save it and test it to make sure that the date icons are shown correctly as shown below.

Correct date icons

For more tips on the reservation widget, check out the Resource Center at http://www.webreserv.com/resourcecenter.do

Automate payment processing

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Imagine having a system that automatically process credit card payments when a reservation is made. There is no need to spend precious time calling the customer to ask for credit card information and there is no need to manually process credit card payments.

WebReserv can do all that – and much more. First and foremost there is the automated credit card processing feature. Whenever a new reservation is made, WebReserv can automatically process the credit card as part of the reservation. If the credit card is not valid, or the transaction cannot be completed for any other reason, the reservation is refused.

Payment Processing

Virtually all common credit cards can be accepted, including MasterCard, Visa, American Express, Discover and many more. You can decide which cards you will accept and which ones you don’t want to accept.

In addition to the automated processing during the reservation process, you can use the ePay Virtual Terminal to process additional credit card transactions, such as payment for additional items or services. The virtual terminal can also be used to process refunds.

 

 

Virtual Terminal

WebReserv automatically groups all payments and refunds related to the same reservation code, so it’s easy to keep track of payment activities related to the same customer and reservation. You can see the transactions in the integrated transaction history.

Transaction Log

For more information about payment processing, click here.

New feature – Deposit Information

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A new information field, deposit information, has been added to the product setup screens. The deposit information field can be used to specify the deposit rules, for example, whether all or some of the deposit is refundable. The deposit information is automatically shown during the booking processes.

To setup the deposit information go to setup – products – depost/tax calculation.

The screenshot below shows the setup screen for deposit information.

Deposit Information Setup

The screenshot below shows the deposit information on the booking screen

Deposit information on booking screen

New feature – Minimum or required days

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A new feature on WebReserv.com makes it easy to specify minimum or required days, for example, that a product is required to be reserved for Saturday (or Saturday-Sunday) if it’s reserved on a Friday. This rule is used commonly in the hospitality industry (hotels, motels, bed & breakfasts) as well as RV rentals. To set required days, go to setup – product – reservation rules.

Note that this setting is different from the required days on the rate setup. This setting controls the minimum reservation requirement for a product.  The required days on the rate setup specifies whether a rate is valid for a certain day (or days). For example, if you allow single-day reservations, but provide a discount for Friday-Sunday reservations, the best way to do this is to create a rate list specifically for Friday-Sunday reservations.

The screenshot below shows the setup screen for the required days.

Minimum/required days setup

The screenshot below shows a rate calculation using minimum days:

Minimum days rate calculation

New feature: Handling short bookings

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With WebReserv.com, it’s always been possible to specify a minimum length on a booking.  Bookings shorter than the specified time would not be allowed. The new short reservation rule makes it possible to allow bookings shorter than the minimum time, but the rate will be calculated as if the booking was for the minimum time. To change this rule, go to Setup – Business information – Advanced options.

Minimum length rule

Note that availability screens always show the actual availability, regardless of how the rate is calculated. For example, if a booking is made for 1 day and the minimum is 3 days, the rate will be calculated for 3 days, but the availability screen will still show the booking for one day.

To verify your short reservation settings, go to Setup – Rates – Rate Calculator. The Rate Calculator provides a complete breakdown of the rate calculation.

Short reservation calculation

WebReserv.com provides secure credit card payments

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WebReserv.com has partnered with National Merchant Alliance to provide simple and secure web based credit card payments to WebReserv.com users. WebReserv.com’s partnership with NMA will provide the opportunity for you to utilize this service at rates equal to or lower than your existing processor relationship.

National Merchant Alliance, (NMA) provides secure, IP Based electronic payment solutions through a partner network of technology and financial services providers. Through a software integration agreement with WebReserv.com, NMA provides WebReserv.com users access to a Payment Card Industry Certified (PCI) online payment software service (gateway).

While these products work largely behind the scenes of the WebReserv.com application, it is important for users to note the level of security and reliability of the products performing this very important function. In addition to eliminating double entry of data and simplifying the reconciliation process when using WebReserv.com, this integration program ensures users that their sensitive customer data and the associated revenue are handled in a manner exceeding industry requirements.

Getting Started

It is very easy to start utilizing WebReserv.com’s integrated solution. The first step involves determining the savings offered by National Merchant Alliance’s processing pricing or determining the pricing match. Depending on your market and your volume, the merchant account pricing may vary, but it will never be higher than what you are currently paying (if applicable). Please note that e-commerce transactions for all markets are inherently higher than retail rates, regardless of processor. For many of the markets served by WebReserv.com, pricing may start below 2% in certain circumstances for WebReserv.com transactions. In all cases, the pricing offered will be clear and without hidden charges or fees.

It is simple:

  • Send (fax) in your previous processing statements (1 to 3 months) to 800-707-4095 or to 913-906-9595 for a custom electronic payment analysis. NMA will perform a confidential written analysis for your records and pledges to meet or beat your current pricing.
  • Schedule a quick phone application with your NMA rep (usually takes 5-8 minutes) and NMA will fax a pre-filled merchant application with a pricing and fee schedule for authorized signature. NMA will also include a user agreement for the integrated software.
  • Fax the paperwork to (800)-707-4095. You will be approved and ready to process through your software in maximum of 3-5 business days.

For more information about National Merchant Alliance, go to http://www.nmainfo.com

To see other compatible merchant accounts, click here

NMA Logo