The first WebReserv.com update for 2008 has arrived and with it a powerful new availability calendar. The new availability calendar provides extends the old availability calendar with a fresh new colorful calendar that shows you availability, reservations and inventory status in a flash.
To experience the new availability calendar, simply go to Frontdesk -> Availability calendar or click here: http://www.webreserv.com/availability.do
From the availability calendar, you can click on each reservation or OOI (Out-Of-Inventory) item to get more information. To mark a unit as unavailable simply click on the link below the calendar.
For more information about managing reservations and availabilities, click here.
With the latest WebReserv release, it is now possible to name your products/rooms/units individually. This allows you to manage and track reservations and utilization at a completely new level. For example, you can track now only what your customer reserves, but you can track exactly what unit is rented out and returned.
To name your products, go to setup -> products and reservation rules -> product details. In the list you can name each product. Typical names are room numbers (for hotels), tag numbers (car and RV rentals), serial numbers (equipment) and so forth.
When a reservation is made, you can quickly see which unit(s) that has been assigned, and if needed you can reassign the units as needed.
A new information field, deposit information, has been added to the product setup screens. The deposit information field can be used to specify the deposit rules, for example, whether all or some of the deposit is refundable. The deposit information is automatically shown during the booking processes.
To setup the deposit information go to setup – products – depost/tax calculation.
The screenshot below shows the setup screen for deposit information.
The screenshot below shows the deposit information on the booking screen
A new feature on WebReserv.com makes it easy to specify minimum or required days, for example, that a product is required to be reserved for Saturday (or Saturday-Sunday) if it’s reserved on a Friday. This rule is used commonly in the hospitality industry (hotels, motels, bed & breakfasts) as well as RV rentals. To set required days, go to setup – product – reservation rules.
Note that this setting is different from the required days on the rate setup. This setting controls the minimum reservation requirement for a product. The required days on the rate setup specifies whether a rate is valid for a certain day (or days). For example, if you allow single-day reservations, but provide a discount for Friday-Sunday reservations, the best way to do this is to create a rate list specifically for Friday-Sunday reservations.
The screenshot below shows the setup screen for the required days.
The screenshot below shows a rate calculation using minimum days:
With WebReserv.com, it’s always been possible to specify a minimum length on a booking. Bookings shorter than the specified time would not be allowed. The new short reservation rule makes it possible to allow bookings shorter than the minimum time, but the rate will be calculated as if the booking was for the minimum time. To change this rule, go to Setup – Business information – Advanced options.
Note that availability screens always show the actual availability, regardless of how the rate is calculated. For example, if a booking is made for 1 day and the minimum is 3 days, the rate will be calculated for 3 days, but the availability screen will still show the booking for one day.
To verify your short reservation settings, go to Setup – Rates – Rate Calculator. The Rate Calculator provides a complete breakdown of the rate calculation.
Helping your customers to find your business location fast and effectively is one way to increase customer satisfaction. We have added support for Google Maps on WebReserv.com so your customers can quickly find your location.
Showing Google maps along with your business description and pictures can be quickly added. In most cases, your longitude and latitude have already been calculated from your address. To check if your address is shown correctly, log on to WebReserv.com, and go to Setup -> Business Information -> Map/Directions. The marker should point directly to your business address. Here’s how to fix it if it doesn’t:
How to fix an incorrect map position.
There are several ways to change the marker position. First, click “Get coordinates from address”. This will reset the marker to a geographical location calculated based on your address. Inspect the map (zoom in if necessary). If the marker is a little bit off, just move the marker to the correct location.
In rare instances it is not possible to position the marker correctly based on the address. This can happen if the address isn’t know in the map database or if the address format is different from what is expected by the system. In those cases, the marker might be placed on a big white or blue background.
If you get the big white or blue background, simply enter the longitude and latitude of your business and the marker will be positioned correctly. Don’t have access to a GPS that can give you longitude and latitude? Don’t worry – just zoom all the way out on the map, move the marker to a place near your location, zoom in a bit, readjust the marker, zoom in a bit more and repeat until the marker is at your exact business location.
Show me the way…
While you’re on the Map/Directions page, don’t forget to add the directions to your business location. Typically, you want to include turn-by-turn directions from nearby airports or highways to other cities.
Go to http://www.webreserv.com/news to read more about the Google maps.