General

10 reasons why your customers love to book online

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8235518_s (1)I often speak to businesses that are somewhat skeptical about taking online bookings.  Change can be challenging, and if a business is used to doing things a certain way, it can be hard to make the leap.  Businesses are sometimes unsure if allowing online bookings is a good decision or not.  Will it make things easier for the business and my customers?  Will customers use an online booking system?  The answer is a resounding YES!  Here are 10 reasons why.

1. Always available . . . anywhere, anytime: A booking system attends to your customers’ reservations 24/7. It allows them to make bookings from anywhere, at any time, even in the middle of the night or during holidays.

2. Easy and instant: Have you ever left a webpage because it wasn’t easy to navigate or confusing to book products/services? Probably so.  If a potential customer feels that way about your website, then he will likely take his business elsewhere and book with the competition. An online booking option is usually the simplest and easiest way to allow your customer to make reservations.  It will reduce the possibility of losing potential customers. Read the rest of this entry »

4 great new booking system features

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New featuresWe are very excited to announce that a new version of the WebReserv Booking System will be released on October 1, 2013.

The new version includes 4 great, new features that will make it even easier to manage your online bookings.

Wait list for tour reservations (tour booking system)

The new version includes a waiting list feature for tour reservations/tour bookings. With the wait list, customers can sign up to be notified if a booked tour becomes available, or if new time slots are added.  Plus, the notifications to your customers are automatic, so no extra work is needed on your part.  The wait list feature is currently only available for schedule-based reservations, and you must be using Booking Calendar 2.0. A future version will include a wait list for hourly, daily and nightly reservations.

To enable the wait list, go to Setup – Products & Reservation Rules – select Tour – Schedules.  In the Schedules setup, set Allow customers to waitlist to yes.

Simply set allow customers to wait list to "yes"
Simply set Allow customers to wait list to “yes”

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5 cool things you didn’t know WebReserv could do

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surprised womanWebReserv is one of the most flexible booking systems in the market; there is no doubt about it.  We know that you are busy running your business and may not have time to look at all the wonderful features we offer. Not to worry, this article will uncover some of our greatest features that you may not have discovered yet.

 

Pre / post visit Emails – Account level: GOLD

When a customer makes a reservation through the booking system, WebReserv automatically sends him an email. This is a great feature because it gives your customers instant notification, all the details of their reservation and assurance that they have successfully made the booking. But, are you done with your customer? Of course not. There still are many things you need to do and you will probably need to contact your customers several times before and after the date of his arrival. Let’s talk about how WebReserv can help you keep in contact with customers. Read the rest of this entry »

WebReserv calendar 2.0 is now available in Dutch and Swedish

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vinilo decorativo bienvenido idiomasOver the last several weeks our team has been working on translating our calendar 2.0 to other European languages. Until now, the calendar 2.0 was available in English, French and Spanish. We knew that many of our clients in Europe needed to be able to show their calendar in more languages in order to attend to more customers.

We are please to announce that now the calendar is available in Dutch and Swedish.  This is wonderful news for your customers who speak those languages and want to book your products or services.  They can now view the calendar in their own native language to provide them a better experience and make them feel comfortable with your business. “It’s great to be able to provide the system in other languages so that people in Holland or Sweden can make bookings without effort.”, says Martin Israelsen, founder of WebReserv.

“We have numerous development plans for the system, but since our launch in Europe, we have been focused on making the system work well with European currencies, languages and payment providers, trying to make WebReserv as complete as possible.”, concludes Martin Israelsen.

And that’s not it. We are planning to add German and Danish during the next month and 2 or 3 more languages before the end of 2013. We hope you will enjoy the benefits of those updates.

Adding Booking Fees to your Reservations

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We are pleased to release a new and improved way to add booking or processing fees to your reservations.  If you charge a booking or processing fee on reservations for your bed & breakfast rooms, vacation rentals, or tours, then adding this fee in WebReserv just got easier.

Since we know that every business structure is unique, you have several options for calculating the booking or processing fees to reservations.  This gives you flexibility depending on your type of room, rental, or tour.  See options below.

To add the fee, go to Setup – Business Information – Payments in your WebReserv account.  On this page, you will see the new section for Booking Fees:

Booking Fees
Booking Fees

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5 tips to save time each day by making your website more efficient

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Your website is where most of your customers find out about your business.  You are pleased to have a great website that attracts people to your business, but is this website helping you in your day to day work? Did you know that a good website can save you numerous hours of unnecessary work?

Time is running out! Follow these 5 tips below to help save time for both you and your customers.

 

1. Make your website straightforward

When it comes to designing your website, the old adage KISS is a good advice: “Keep It Simple, Sweetie”.

If you think your customers call you because they want to talk to you, think again! Customers want to find the important information as quickly as possible without the hassle of calling or sending an email. If it is difficult to find the key information on your website, then often people will get frustrated and call you and waste some of your precious time. Read the rest of this entry »

Keeping in touch with your Customers

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Keep in touch with your customersAs a business, keeping in touch with your customers is a great way to get repeat business year after year. Sending emails about special offers or newsletters by email or regular mail are wonderful ways to let your customers know about what is going on with your business.  This is great if you are a seasonal business, such as a vacation rental, tour business, or watersports rental, to communicate with customers as your season is ending or during the off season.  You can easily extract your customer’s contact information in the WebReserv System by running a Customer Report.

Creating the report to use for an email marketing campaign can be completed in a few easy steps.

1.     Gather the data and select the options

Go to Frontdesk – Reports.  Choose Customer Report from the list.  On this page, you have different options for the report.

Customer Report Options
Customer Report Options

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