During the last weeks we have been receiving several reports about the WebReserv calendar showing grey and not being available for bookings. No worries, this is not a critical error and you can fix it very easily in a few clicks.
This is what happens, when you setup your WebReserv calendar, it is required to define valid dates for each schedule, for your rates and even for your discount codes and that needs to be updated from time to time (especially after new year). Here are five things you need to check to make your products ready to be booked again.
1. Update your rates
The online booking system will only allow customers to make a reservation if it can find valid rates for the season. If your rates aren’t updated, the booking calendar will show grey, and your products will be unavailable for booking. To check your rates, log in to your account and go to Setup – Rates. You should have rates ready at least until the end of 2017 or 2018.
2. Update your schedules (for tours, events, and tickets)
If you are using the calendar type, “Schedules”, you will want to check the dates of your time slots and make any updates for 2017. Once again, if the system can’t find any valid schedule for 2017 the calendar will show grey and your customers won’t be able to book. To update your schedules go to Setup – Products and Reservation Rules – Schedules.
3. Make sure your products are available
It is possible to set your products as unavailable for a specific date. It may happen that you set your products as unavailable in the past. To make sure your products are available, go to Frontdesk – Master calendar check the color of your calendar. If it shows grey, then you need to unlock the availability of your products. Click N/A and then click Delete adjustment.
4. Update your discount codes
Don’t let your discount codes expire! When you create a discount code, valid dates are required for setup. Remember to check these dates to keep these discounts active. You can update the discount codes under Setup – Discount Codes.
5. Contact us if you have doubts or need some help to optimize your business.
This is what we do. So don’t hesitate to contact us to get the best out of your WebReserv system. We have endless experience from helping other business just like yours to get to the next level.
So, if you checked all the points above and you’re still experiencing issues or just need that extra insight, let us know.