WebReserv is one of the most flexible booking systems in the market; there is no doubt about it. We know that you are busy running your business and may not have time to look at all the wonderful features we offer. Not to worry, this article will uncover some of our greatest features that you may not have discovered yet.
Pre / post visit Emails – Account level: GOLD
When a customer makes a reservation through the booking system, WebReserv automatically sends him an email. This is a great feature because it gives your customers instant notification, all the details of their reservation and assurance that they have successfully made the booking. But, are you done with your customer? Of course not. There still are many things you need to do and you will probably need to contact your customers several times before and after the date of his arrival. Let’s talk about how WebReserv can help you keep in contact with customers.
The pre and post visit Emails can assist you in giving your customer a great experience from the first contact to the last. These emails allow you greater communication with your customers, and create added value to your sales and marketing strategy.
Pre visit Email: The pre visit Email can be sent whenever you like before the day your customer arrives (ex: 7 days before). This is a great way to avoid confusion with the date, the time, the place or the price. It is also a great platform to include important information about their room/rental/tour, such as items to bring, pick up location, or check in time. Your customers will certainly appreciate the reminder as they are preparing for their arrival.
Post visit Email: The post visit Email can be sent a certain amount of time after the day your customer arrives (ex: 2 days after). You will normally use it to thank your customers for their business as well as ask him to share his feedback about visit. It is also the best place to include links to social media outlets (Facebook, Twitter, etc.) and to convert a standard customer into a proactive customer. If you sell other products or services, don’t lose the opportunity to remind him there are other things he might be interested in so you can boost your sales.
To know how to setup the pre and post visit Email, click here
Custom fields – Account level: GOLD
The custom field is a feature that allows you to acquire additional information about your client, such as “Smoker/Non Smoker”, “Arrival time”, “Flight number”, etc.
What most businesses don’t know is that you can associate a price to each option so it is a way to add more value to each booking by selling complementary services and products. You can ask questions like, “Do you want breakfast with your room?”, “Do you need a GPS with your car?”, or “Would you like to enjoy the VIP service?”
Use this very powerful feature to increase your revenue per reservation.
For more information about the “Custom fields”, click here:
Gift cards – Account level: GOLD
If your business has rentals, tours, or recreational activities, then you don’t want to miss this feature.
Offering Gift Cards is a great way to market your business and increase sales. Your loyal customers will happily purchase a gift card to give to their friends and family to experience the great offerings of your business. In addition to that, the recipient of the gift card can redeem it online directly with the booking system without help.
“Some of our clients have been able to increase their revenue over 40% in October, November and December last year thanks to the gift card.”, says Martin Israelsen, founder of WebReserv.
For the best result possible you may want to create gift cards with several price levels (ex: 10€, 20€, 50€, 100€). This gives all your customers the options of purchasing one. The holidays are coming soon and this is the best time to sell gift cards. Don’t delay; use the gift card feature today.
You can find more information about gift cards here
Google calendar synchronization – Account level: SILVER+
Google calendar is a great tool to centralize all your reservations, meeting, appointments, etc. It is easy to use and can be accessed on any device (mobile, tablet, computer). Well, very few businesses know that you can synchronize WebReserv with Google calendar. It is simple to setup and you will be able to see all your reservations on a single calendar.
Another great feature is that you are able to customize what information from your bookings will show on the Google Calendar. With this feature, you can customize the title and body of the calendar entries and make sure it always picks the information you need from WebReserv (i.e. customer name, reservation number, date, etc).
For more information about how to synchronize WebReserv with your Google calendar, click here
Shopping cart for multi-reservations – account level: ALL
By now, you’re probably using our newest version of the booking calendar, version 2.0. We hope that you and your customers are enjoying the benefits of this change. One of the great innovations of the calendar 2.0 is the shopping cart function. I’m sure you’ve seen the “shopping cart” button at the top right of the calendar but are you using it to make more money?
Let me explain. The shopping cart is able to keep several products in memory. What this means is that your customers can easily buy several of your items within the same reservation. This makes it much easier for your customers and allows you to increase your revenue per reservation.
In order to set it up, enable “multiple products per reservation” under Setup – Business Information – Advanced Options.
WebReserv European Manager
This entry was posted in Best practice, Custom Fields, General and tagged Availability calendar, booking system features, booking system options, custom fields booking system, gift cards booking system, post visit email booking system, pre visit Email booking system, shopping cart booking system, synchronization with google calendar, webreserv features, webreserv gold, WebReserv silver, what you need to know about WebReserv.