Auto confirm and Decline

WebReserv.com will auto confirm all reservations made for your business, this is easy to use and customers love it. However, there might be situations where you want the reservation system to mark a reservation as pending and review it before accepting the reservation. A typical example of this is when you need to verify the reservation with a third party.

You can change the default auto confirm behavior on the Reservation Rules page for each product.

If you set the Auto Confim rule to pending, you will be sent a pending notice whenever a reservation has been made. To confirm or decline it, open the reservation and click the Decline or Confirm button.

The customer will automatically receive an email specifying whether the reservation was confirmed or declined.

To modify the email templates for confirmed and declined emails, go to Setup – Emails.

Email notifications

A customer will automatically receive a reservation email under the following circumstances:

• A reservation is made
• Reservation status changes from Pending to Confirmed or Confirmed to Cancelled
• Start date/time or end date/time is chanced
• The product has been changed

In any of these circumstances a reservation email is automatically sent to the customer. In addition to the emails automatically sent to customers, you will receive a notification email whenever a new reservation is made.

New email template keywords

Starting with the 2/28/08 release, the following new keywords can be used in email templates:

@baserateamount Displays the base rate.
@rateadjustmentamount Displays the rate adjustments when reservation time is shorter than minimum time.
@additionalchargesamount Display additional charges, such as cleaning fees.
@customeroptionsamount Displays amount for options selected by the customer.
@subtotalamount Displays the sub total amount.
@taxrate Displays the tax rate.
@taxamount Displays the tax amount.
@totalamount Displays the total amount.
@depositamount Displays the deposit amount.
@balancedue Displays balance due (totalamount minus depositamount).
@currencycode Displays the currency code.
@creditcardnumber Displays the last 4 digits of the creditcard number.