Creditcard on file

With WebReserv.com, you can now process additional charges when your customer’s creditcard information is on file. To process additional charges to the creditcard on file, click view/update payment information from the reservation screen and select Charge creditcard on file. From the same menu, you can easily process refunds to the same creditcard.

For security reasons, you should never refund to other cards than the creditcard that was used to make the original payment. The reason for this is that some hackers may try to make a reservation with one (usually stolen) creditcard and request a refund to a different card, thereby pocketing the money while leaving you to cover the charge back.

Charge creditcard-on-file

Reservation charges and discounts

You’ve probably experienced the situation before: a customer calls to make a reservation and they would like to check in early or bring pets or have the fridge stocked before arrival. There is no way for you to record the extra charge, so instead you have to write it on a piece of paper and hope that you’ll remember to get it added to the guest folio.

With the latest enhancements from WebReserv, you can now add extra charges and/or discounts with a click of a mouse.

To add a charge or discount, simply open the reservation and click Add charge or Add discount. You can add as many as needed.

 

Extra charges and discounts

 

For discounts, you can choose either a fixed amount or a percentage discount.

When you are done adding lines, click Recalculate to get the new total amount. The additional line items will be stored with the reservation (remember to click the save button when you are done) and is also included in printouts.

You can even use the new feature as a simple POS (Point-Of-Sales) system. Simply add additional charges to the reservation as needed and when it’s time to settle the bill, open up the reservation to get the total amount.

If your WebReserv account is set up for credit card transactions, you can easily charge the outstanding balance by clicking the link view/update payment details.

 

WebReserv now in Europe

For those of you located in Europe, we are pleased to announce that we have launched a sister site designated to the European Market. The new site, WebReserv.eu, is run out of our office in Spain and provides our European businesses with the same high level of service and support known from the US.

WebReserv is now in Europe

Our sister company in Europe can also help with website design and large-scale solutions. For more information about our European operations, please visit WebReserv.eu.

Online payments made E-A-S-Y

We have improved the payment options on WebReserv, making it easier for you to control when and how customers pay for their reservations.

With the new payment module, you can specify which payments that you accept such as cash/check, PayPal and credit cards. You can also specify which credit cards you accept, such as Visa, Mastercard, American Express, Diners and Discover cards.

To view and update your payment settings, log on to your WebReserv account and click Setup – Business – Payments. In addition to the payment settings, you can specify your currency if different from US dollars.

 

Payment options include:

Cash/Check

If you allow cash or check payments for reservations, select this check box.

PayPal

If you accept PayPal for payments, mark the PayPal box and enter the PayPal email address associated with your PayPal account. Upon completing a reservation with PayPal payments, the customer will be directed to a PayPal site where their payment can be completed.

Credit cards

For credit cards, you can choose between capture and auto-processing. With credit card capture, WebReserv will keep the credit card information on file, but will not process the credit card payment. This is similar to many hotel reservations, where the credit card is processed only if the customer does not show up (no-show). Automated processing gives you to flexibility to have the credit card charged immediately when a reservation is made. Don’t forget to specify which credit cards that you support.

The new payment screen will be available on Wednesday, July 9th. We recommend that you log in on this date to review your payment settings and accepted credit cards.